Call Center Representative

Job Description

Job Description

Call Center Representative – Customer Support

Location: Fort Worth, TX
Employment Type: Full-Time (Part-Time available after training)
Compensation : Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environmen t where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

• Handle a high volume of inbound calls from prospective and existing customers

• Schedule appointments and manage calendars with accuracy and efficiency

• Follow structured scripts and workflows while adapting naturally to conversations

• Guide hesitant callers using professional, solutions-focused communication

• Convert inbound inquiries into scheduled appointments

• Verify customer information and enter data accurately into a CRM system

• Respond to questions and resolve concerns in a calm, professional manner

• Escalate complex situations appropriately while maintaining a positive experience

• Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

• Fast-paced call center environment with consistent call volume throughout the day

• Structured workflows with clear expectations and performance metrics

• A role where how you communicate matters just as much as what you do

• High standards for professionalism, accuracy, and customer experience

What We’re Looking For

• High school diploma or GED

• Experience in a customer service or call center environment preferred

• Comfortable handling high call volume and working on the phone throughout the day

• Strong verbal and written communication skills

• Ability to stay calm, organized, and professional under pressure

• Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

• Call center or inbound sales/support experience

• Hospitality, retail, or other high-touch customer service roles

• Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

• Paid training required: 4 consecutive weeks, 40 hours per week

• After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

• Starting at $16.50/hour with growth to $19.50/hour within 6 months

• $1.00/hour bilingual differential (Spanish/English)

• Health, dental, and vision coverage (majority employer-paid)

• 401(k) retirement plan

• Paid time off: 10 days (15 after first year) + 10 paid holidays

• Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.