HCV Program Director

POSITION DESCRIPTION

TITLE: HCV Program Director DEPARTMENT: Program Operations FLSA STATUS: Exempt EMPLOYMENT STATUS: Full-Time

BASIC FUNCTIONS

The Housing Choice Voucher (HCV) Program Director is an executive level leader responsible for the overall management, compliance, and performance of CVR’s contract with the Chicago Housing Authority (CHA). This role oversees the administration of the HCV Program and ensures full coordination with U.S Department of Housing and Urban Development (HUD) regulations, CHA policies, and contractual requirements. The Director is accountable for program outcomes, operational effectiveness, and delivery of high-quality services to participants, and property owners.

ESSENTIAL DUTIES

Provides strategic and operational leadership for all aspects of the HCV Program Ensures compliance with HUD regulations, CHA policies, and contractual obligations Oversee core program functions, including recertifications, interims, moves, and customer service Provides oversight of subcontractor performance to ensure compliance with contract requirements, program regulations, and organizational standards Monitor program performance and ensure achievement of key performance indicators and service standards Services as the primary liaison between CVR and CHA, managing communication and addressing program related matters Demonstrates effective verbal and written communication skills, including the ability to prepare clear, concise correspondence and reports Establish clear expectations for staff and ensure accountability for performance outcomes Leads and oversees the monthly reporting deliverables, including a narrative report and scorecard response, submitted to the CHA Optimizes the organizational structure and oversight of the CVR program staff Provides effective leadership that oversees an informed and well-trained workforce that is empowered to effectively implement established policies and procedures Advise subordinate staff and provide feedback to CHA on policies and procedures to ensure service is provided in an efficient manner Participates in the interviewing, selection, assignment, and training of professional and key personnel Participate with other top management and executive staff in developing, revising, and implementing programs in accordance with federal, state, and local laws and regulations Network with community organizations and speak before public and private groups on departmental operations and programs Meet with subordinates to discuss and resolve issues, and analyze and interpret for supervisory staff any procedural, process, legislative or legal changes from federal, state, and local agencies which affect fiscal operations or departmental programs Interpret and apply federal, state, and local laws and regulations Establish and maintain effective client relationships Establish and foster a congenial professional work environment Observe and analyze situations and adopt effective courses of action Adapt to a changing environment and take on special projects

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of the HCV program, including intake, waitlist management, inspections, annual reexaminations, customer service, quality control, and data analytics and reporting Knowledge of the rules and guidelines issued by federal, state, and local agencies concerning the management and maintenance of the HCV program, including 24 CFR 982 and 983 Knowledge of the principles of property management and maintenance Knowledge of public sector organizational planning Ability to determine a solution and what method to follow based upon the transaction that needs to be completed Ability to exercise sound and ethical judgment when acting on behalf of the organization Ability to supervise, instruct, and schedule the work of subordinates Ability to comprehend complex written material Advanced communication skills in the areas of interviewing, investigation, interpretation, written and verbal communication, persuasion, and negotiation Ability to establish and modify operational procedures Ability to take initiative and be resourceful Ability to safeguard confidential and sensitive information Demonstrate the ability to leverage CVR and CHA data systems to monitor performance, ensure data integrity, and support operational decision making

QUALIFICATIONS / EXPERIENCE

Master’s degree preferred Bachelor’s degree required in social work, business, public administration, or a closely related field Three years of broad and progressively responsible public, social, or human services management experience, including significant supervisory experience, preferably high-level program management and leadership experience A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities Knowledge of public sector housing authority programs and systems is preferred Knowledge of the real estate industry is preferred #J-18808-Ljbffr CVR ASSOCIATES