Housekeeping Manager | ARRIVE Austin

Job Description

Job Description

JOB DESCRIPTION

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE AUSTIN:

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike.

POSITION PROFILE:

The Housekeeping Manager keeps ’s guest rooms and common spaces spotless and guest-ready — overseeing daily assignments, room inspections, and the housekeeping team, while staying hands-on with room cleaning and turns as needed. You'll set the standard for cleanliness, leading by example on the floor as well as from the front office.

THE TASK AT HAND:

Team & Department Leadership

• Supervise day-to-day housekeeping operations, stepping in hands-on during high occupancy.

• Conduct thorough inspections of guest rooms and public areas to verify adherence to company cleanliness standards ahead of guest arrivals, proactively identifying maintenance or replacement needs and partnering with the maintenance team to ensure timely resolution.

• Train and coach team members while holding them accountable to performance standards, driving continual improvement across the department.

• Ensure full compliance with local, state, and federal regulations, and communicate room readiness to the front desk.

• Interact with guests directly to ensure satisfaction and resolve concerns.

• Manage wages, controllable expenses, and departmental financial performance against budget.

• Lead by example, fostering an open, respectful team culture and championing the brand.

Hands-On Room Attendant Duties

• Clean and prepare guest rooms to hotel standards — bedmaking, bathrooms, dusting, and restocking amenities and linens.

• Empty trash, replace terry and linens, and maintain guest room presentation per brand standards.

• Inspect room condition — furniture, fixtures, electronics — and report any damage or needed repairs.

• Maintain public spaces, storage areas, and equipment to the same cleanliness standard as guest rooms.

• Use correct cleaning chemicals and follow safety protocols for all surfaces and materials.

• Step in on room turns and heavy cleaning during high occupancy, callouts, or staffing gaps.

WHAT WE'RE LOOKING FOR:

Required

• Strong working knowledge of and passion for hospitality.

• Strong leadership skills with the ability to build a cohesive, service-focused team.

• Hands-on, critical, and objective approach to problem-solving.

• Strong knowledge of cleaning products and standards.

• Comfortable performing hands-on room cleaning and turns alongside the team, not just supervising.

Preferred

• Minimum 2 years in a hotel housekeeping leadership role.

Physical

• Ability to stand or walk a minimum of 8 hours, with mobility for prolonged standing, walking, bending, and lifting up to 40 lbs.

• Flexible schedule, including weekends and holidays..

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).

MORE ABOUT US:

We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify.