Psychiatric Care Coordinator

Job Description

Job Description

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at AthenaPsych, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our client’s overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive fee-for-service compensation plan and amazing benefits to our staff.

• Assist with coordination, scheduling, and care of all psychiatric care-related referrals.
• Assist with managing provider schedules; ensure efficient scheduling in accordance with provider productivity standards.
• Provide assistance with triaging appointments based on assigned client status and conducting follow-up calls when needed
• Answer phone calls related to pharmacy or scheduling concerns
• Collaborate with pharmacies to ensure accurate information is provided and to resolve any issues that arise
• Responsible for sending and collecting forms from clients as needed
• Managing Psychiatric Care inbox by answering and following up on emails to ensure timely responses
• Additional duties as assigned by the Supervisor

• High School Diploma or GED
• Bilingual (Spanish) preferred
• Minimum of 2 years’ experience in a healthcare support role 
• Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
• Knowledgeable in HIPAA Regulations 
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Accountability and integrity
• Excellent organizational and prioritizing skills
• Ability to complete work independently as well as in collaboration with team members
• Demonstrates emotional intelligence in personal interactions
• Good, professional communication skills - written and verbal
• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications

Compensation is based on credentials and experience.

Working Conditions

This position requires travel to our mental health clinic Manhattan. This is a professional work environment where a computer, desk, chair, and office supplies will be provided.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 25 pounds, when needed.

Direct Reports

This position has no direct reports.

Athena is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.