Senior Director, Business Operations - Hyperscale & AI Sales

Meet the Team Join the Americas Hyperscale and AI Sales (AHS) organization, where we are defining the future of cloud and AI infrastructure by aligning our expertise with the world’s most influential technology accounts. Our organization operates through specialized pillars—Platform Hyperscalers and Emerging AI and Cloud — to drive deep co-development and market-leading innovation. You will be at the heart of this growth, partnering with enterprise-wide leadership to scale our operations and support the strategic execution of our FY27 vision and beyond. As the Senior Director, Business Operations – Americas Hyperscale & AI Sales, you will play a pivotal role in orchestrating and aligning key partners across the One Cisco operating model for short term and long-term growth. You will serve as a cross functional planner and trusted advisor, to operationalize cross functional collaboration with strategic partners including the Office of the CEO, Business Entities, Business Units, Supply Chain, and Corporate Strategy as well as run-the business peers across Strategy, Planning & Operations, Finance, Legal, and People & Communities. Your Impact Operationalize and synchronize cross functional planning, alignment, and joint outcomes Orchestrate strategic alignment across Finance, Legal, Supply Chain, Business Units, and CX to compress deal cycle time and eliminate friction from conception through approval Optimize business constructs to accelerate deal approval; lead large deal creation and approval processes Lead the overall strategy and execution of GTM in hyperscale Ensure the pre-sales to post-sales lifecycle meets hyperscaler needs Lead long range market planning and analysis, portfolio alignment, and account penetration strategy Drive change management initiatives that translate strategic shifts into operational reality Translate customer requirements into execution through focused Technical Program Management Minimum Qualifications 10+ years of professional experience in Sales, Sales Strategic Planning, Sales Finance, Business Operations, or Supply Chain within the technology sectorBachelor's degree in Business, Technology, or a related field3+ years of direct experience working within a sales organization or managing sales processes, including customer-facing responsibilities and deal-closing execution3+ years of experience managing enterprise-level customer sales cycles or deals involving strategic enterprise accounts3+ years of experience leading cross-functional teams, executive-level stakeholders, and external partners through influence-based project management or collaborative organizational initiativesPreferred Qualifications MBA or equivalent advanced degree Deep understanding of the Hyperscaler market, selling motions and customer base Supply chain experience, and an understanding of how it intersects with large-deal execution Familiarity navigating legal/contract processes as part of large, complex deal cycles Demonstrated ability to analyze complex business processes, formulate strategic recommendations, and operationalize execution Outstanding communication and presentation skills; capable of influencing at all levels, both internally and externally Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $415,200.00 to $524,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.The applicable full salary ranges for this position, by specific state, are listed below:New York City Metro Area:$415,200.00 - $617,500.00Non-Metro New York state & Washington state:$378,300.00 - $549,700.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Job SummaryJob number: 2022143Date posted : 2026-09-11Profession: SalesEmployment type: Full time