Front Desk Agent

Job Description

Job Description

Summary:

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay. Giving clear communication and assistance to all guest while upholding the Great Escape Standards of guest service.

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing "people" person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary

• Pay Rate: $16.25
• Paid training
• Advancement opportunities
• Overtime pay eligible after 40 hours
• Year-round job opportunities
• Exclusive employee parties and events for you and your family