Front Desk Clerk

Job Description

Job Description

Job Title: Front Desk Associate

Holiday Inn Bloomington-Normal is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do.

Job Summary

The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service.

Responsibilities

· Greet and assist guests in a professional and courteous manner
· Manage guest check-in and check-out procedures efficiently
· Handle reservations, cancellations, and modifications
· Respond to guest inquiries via phone, email, and in person
· Provide information about hotel amenities, services, and local attractions
· Process payments and maintain accurate billing records
· Coordinate with housekeeping and maintenance to ensure guest satisfaction
· Maintain a clean and organized front desk and lobby area
· Act as Manager on Duty in the absence of supervisory staff
· Follow all safety, security, and confidentiality protocols
· Perform additional duties as assigned

Skills & Qualifications

· Strong communication and interpersonal skills
· Ability to multitask and stay organized in a fast-paced environment
· Basic math and computer literacy
· Customer service experience preferred
· High school diploma or equivalent required
· Flexibility to work evenings, weekends, and holidays

Compensation & Benefits

The target pay range for this position is $14-16 per hour depending on experience and qualifications.

This position is a part-time position offering great flexibility. Some weekends or evenings may be required. Positions based in Illinois or Minnesota may be eligible for Earned Sick and Safe Time (ESST) or Paid Time Off (PTO) in accordance with applicable state and local laws.

OR

This position is a full-time position, and some weekends or evening may be required.

• Medical Coverage : We offer a free medical insurance plan options for employees, with reduced premium rates available for family coverage.
• Health Savings Account (HSA) : Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.
• Employee Assistance Program (EAP) : Confidential support services are available to all employees and their immediate family members.
• Paid Time Off (PTO)