Wood Department Manager

Pay Range: $17.66 - $33.94 Purpose Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. Major Responsibilities Customer Service: Drive, teach, and adhere to the P’s of retail: People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services. Engage customers and provide a quality shopping experience. Ensure store associates provide quality customer service. Merchandising and Presentation: Strategically merchandize and utilize company guidelines to outline merchandising practices. Ensure store presentation standards are achieved and maintained. Safety and Loss Prevention: Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management. Customer Service Support: Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers. Work as KCM or Manager on Duty as required. Administrative and Reporting: Conduct weekly competitive shops. Communicate pricing and/or inventory issues to the senior team. Analyze and work business reports: P&L, Category Performance Report (CPR), Business Analysis Tool Report (BAT), Store Purchase Order Analysis Report (STPOA), Store Price Change Report (STPRC). Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving. Interface with corporate headquarters employees. Supervisory: Ensure maximum scheduling coverage during peak traffic periods. Review and assess the performance of associates promptly. Train, develop, supervise, and define workload of store associates. Monitor associate retention and career development. Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling. Ensure compliance with scheduling, hiring, payroll, and business planning processes. Perform additional managerial duties as necessary. Store Operations: Assist the Chief Executive Merchant in handling store‑level human resources or loss prevention issues. Open and/or close the store effectively. Minimum Eligibility Requirements Three to five years of retail management experience and proven ability to direct operations. Ability to perform in a high‑volume, highly complex location. Demonstrated initiative and self‑starter mindset. Proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal, and analytical skills. Ability to exercise independent discretion and judgment in a fast‑paced environment with a sense of urgency. Demonstrated ability to increase the company’s overall market share. Excellent customer service skills and ability to work well under pressure. Working Conditions (Travel, Hours, Environment) The employee is frequently exposed to a warehouse environment and moving vehicles. The noise level is typically quiet to moderate. Physical/Sensory Requirements Physical Work – Ability to exert 30–60 pounds of force occasionally, and 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Frequently uses hands and fingers, stands, walks, reaches with arms and hands, climbs or balances, stoops, kneels, crouches, or crawls. Store Hours and Pickup Hours Store Hours: Monday−Friday7:00AM−8:00PM; Saturday8:00AM−7:00PM; Sunday10:00AM−6:00PM. Pickup Hours: Monday−Friday7:00AM−7:00PM; Saturday8:00AM−7:00PM; Sunday10:00AM−6:00PM. Benefits & Rewards Bonus opportunities & career advancement across all levels. 401(k) with company match. Employee Stock Purchase Plan. Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off starting on Day 1. Equal Employment Opportunity Statement Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. Note All duties and responsibilities listed are considered essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirements of the job change. #J-18808-Ljbffr