Director, AI Product Ops

• Lead the operational and cultural evolution of Thomson Reuters' TAAP product organization
• Evolve program and operations into a lean, AI-first Product Ops office
• Drive operational excellence across the software portfolio with near-zero overhead
• Lead the AI maturity program from individual productivity tools toward shared infrastructure and agent-driven workflows
• Lead a small, senior team of product operations experts
• Own product operations across Core (Bedrock) and Agentic (Catalyst) portfolios
• Build automated tooling and visibility systems for cross-team dependencies, GTM milestones, and timelines
• Integrate operational processes with Linear, Slack, GitHub, Claude, and modern agile and AI tools
• Collaborate with Customer Success on large-scale customer migrations
• Define and execute business-driving metrics and regular operating cadences
• Enable product managers in modern AI tools and AI-first product development
• Establish and scale playbooks for shared context, agentic workflows, model evaluations, and prompt libraries
• Recruit, mentor, and manage a high-performing product operations team
• Drive TAAP-wide change management across product, engineering, and design teams
• Design and lead change-management communications with the Head of TAAP Product and TAAP Product Leadership Team
• Establish an organizational drumbeat highlighting AI-enabled behaviors and transformation progress

Requirements

• 10+ years of experience in program management, product operations, or technical operations leadership at scale
• Deep familiarity with modern product management practices
• Clear understanding of how modern PM, Engineering, and Design squads collaborate
• Proven experience implementing modern agile SDLC structures
• Experience automating project-tracking workflows
• Experience in regulated or professional software industries where data security, accuracy, and AI governance are critical is a strong plus
• Demonstrated track record of leading change-management and communication initiatives
• Experience upskilling teams and inspiring cultural transformations to adopt modern, technical capabilities
• Experience transitioning legacy roles into modern, technical capabilities
• Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field
• Fluency in modern AI tooling, including agents, prompt engineering, MCP, evaluations, and prototyping
• Daily, active use of agents and LLMs
• Familiarity with tools such as Linear, Slack, GitHub, Claude, Cursor, v0, and Claude Code

Core Competencies

Demonstrates expertise in leading product operations with a focus on AI-first methodologies, operational excellence, and change management. Proficient in modern product management practices and familiar with tools that enhance collaboration and automation across teams.

Highest-signal resume keywords

• 10+ Years Experience In Program Management
• Deep Familiarity With Modern Product Management Practices
• Proven Experience Implementing Agile SDLC Structures
• Fluency In Modern AI Tooling
• Experience In Regulated Software Industries

Hard Skills

• Program Management
• Product Operations
• Agile SDLC
• Change Management
• Automation Of Project-Tracking Workflows
• AI Governance
• Prompt Engineering
• Data Security
• Cultural Transformation
• Team Upskilling

Soft Skills

• Leadership
• Mentoring
• Collaboration
• Communication
• Inspiration

Certifications & Qualifications

• Bachelor's Degree In Computer Science
• Bachelor's Degree In Business
• Bachelor's Degree In Engineering
• Bachelor's Degree In Management Information Systems

Industry Keywords

• Software Industry
• Data Security
• AI Governance
• Technical Operations Leadership
• Product Management

Tools & Technologies

• Linear
• Slack
• GitHub
• Claude
• Cursor
• LLMs
• MCP
• Evaluations
• Prototyping
• Agent-Driven Workflows

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