Associate APD Claims Representative

Associate APD Claims Representative – Orlando Regional Location: 11486 Corporate Boulevard, Suite 160, Orlando, FL 32817. Overview We’re looking for a detail‑oriented professional with a passion for resolving complex issues and supporting customers in a time of need. As an Associate Auto Physical Damage (APD) Claims Representative, you will play a vital role in handling automobile insurance claims. Responsibilities Own your caseload : Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting. Investigate : Conduct in‑depth research to evaluate coverage and determine claim outcomes. Communicate effectively : Monitor claim‑related communications and respond to customer's needs. Collaborate and contribute : Build strong relationships across departments and help foster a culture of teamwork. Stay informed : Develop a working knowledge of laws and regulations impacting claims handling. Stay compliant : Maintain active licenses in designated states and complete continuing education as required. Adapt and support : Take on additional responsibilities as needed to support team success. Qualifications High school diploma or equivalent – college coursework or additional training is a plus. Willingness to obtain required state insurance licenses. Prior experience in insurance or claims handling is helpful but not required. Prior experience providing support to customers or clients is valued. Strong decision‑making skills. Calm, empathetic communicator who can confidently support people during tough situations. Excellent written and verbal communication skills. Comfortable using Microsoft Word and Outlook. Compensation and Schedule Starting annual salary of $40,950; overtime paid for excess hours. Annual Success Sharing Plan – paid to eligible employees if the company meets or exceeds goals. 37.5‑hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m. Potential to work holidays for additional pay. Work from home up to two days per week once trained to work independently. Benefits Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance. Paid vacation – at least 13 days in the first 12 months. 14 paid holidays observed. Sick time – 6 days at hire, 6 additional days at 90 days of employment. Generous 401(k) with company match and immediate vesting; annual 3% non‑elective employer contribution. Generous leave programs, including paid parental bonding leave. Student loan repayment and tuition reimbursement programs. Generous fitness and wellness reimbursement. Employee community involvement. Background Check Amica conducts background checks which include a review of criminal, educational, employment, and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well‑being may result in the withdrawal of the conditional offer of employment. Equal Opportunity Amica Mutual Insurance Company is an Equal Opportunity Employer. All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. #J-18808-Ljbffr Amica Mutual Insurance Co