Customer Service Representative

Description Customer Service Representative

Location: CSC Building, Mount Holly, NC

Company: American & Efird (A&E)

Job Type: Full-Time | Onsite

Hours: Monday - Friday, 8:00am- 5:00pm

What You'll Do

• Serve as the primary liaison between A&E and customers

• Work safely in a fast-paced office environment

• Process and manage customer orders accurately and efficiently

• Respond to customer inquiries via phone, email, fax, or EDI systems

• Provide administrative support to the Customer Service team

• Maintain accurate records and ensure timely follow-up on requests

• Collaborate with internal teams to meet customer needs

• Perform additional duties as assigned based on business needs

• Interact professionally and respectfully with team members, vendors, and visitors

What We're Looking For

Required Qualifications

• Minimum of 1 year of customer service experience (textile industry preferred)

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong data entry and 10-key skills with good basic math ability

• Excellent verbal and written communication skills

• High attention to detail with strong organizational skills

• Self-motivated with the ability to manage multiple priorities

• Ability to work both independently and in a team environment

Why Join American & Efird?

• Stable, full-time schedule (Monday-Friday)

• Opportunity to work with a global leader in the textile industry

• Collaborative team environment

• Career growth potential

Additional Information

• Must successfully complete drug screening and background check

• E-Verify Employer

Equal Opportunity Employer / Veterans / Individuals with Disabilities

American & Efird (A&E)providesequal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.