SECURITY OPERATIONS CENTER OPERATOR

A client of Innova Solutions is immediately hiring for aSecurity Operations Center Operator

Position type: Full-time, Contract
Duration: 8 months with possible extension
Location: Kennett Square, Pennsylvania 19348

Role Overview
As a SOC Operator, you are the command center behind our security operations protecting people, assets, and critical infrastructure around the clock. Working within a 24/7 fixed-shift model, you will monitor advanced security systems, respond decisively to incidents, and serve as the first point of contact during emergency and non-emergency security events. Your vigilance and judgment will help ensure safety, compliance, and operational continuity across all secured sites.

What You'll Do
Core Responsibilities

• Actively monitor and respond to intrusion detection alarms across multiple sites
• Coordinate and dispatch law enforcement and first responders during security events
• Receive and manage incoming calls, prioritizing emergency and routine incidents
• Oversee site access control activities, including logging personnel entry/exit and disarm events
• Maintain accurate shift logs and security activity records

Incident Management & Reporting

• Create clear, detailed incident reports documenting events and actions taken
• Escalate issues and perform timely notifications to stakeholders
• Conduct forensic analysis using video surveillance and access control systems
• Support investigative efforts with accurate data and system insights

System Monitoring & Maintenance

• Identify system malfunctions and initiate service requests for maintenance
• Validate and track corrective actions to ensure issue resolution
• Conduct routine system checks and video audits to maintain system integrity
• Follow all SOC policies, procedures, and regulatory compliance standards

Key Accountabilities

• Monitor and remediate intrusion alarms in real time
• Respond to and prioritize incoming security communications
• Maintain precise logs of system status and access events
• Generate detailed incident documentation and reports
• Track and validate system maintenance requests
• Support forensic investigations and administrative operations

What You Bring
Communication & Professionalism

• Strong interpersonal skills with the ability to communicate clearly and effectively
• Confidence in drafting well-structured, professional business communications
• Ability to stay calm, focused, and decisive under pressure

High-Pressure Readiness

• Thrive in high-stress, real-time environments
• Quickly assess risks and execute responses to life safety and security incidents

Technical Expertise
Hands-on experience with enterprise-level security and monitoring platforms, including:

• CCure 9000E, Exacq Vision, Andover Continuum
• Pelco Control Point, Compass, DMP, D3, JIRA
• Passage Point, Constellation Alert
• Proficiency with Microsoft Office Suite and evolving CSOC technologies

Operational & Compliance Knowledge

• Understanding of CSOC operational workflows and procedures
• Familiarity with NERC CIP compliance standards
• Knowledge of substation operations and critical infrastructure protection
• Awareness of CISS policies and security frameworks

Education & Experience

• Associate's degree (AA) preferred, OR
• High School Diploma/GED with 2+ years of experience in security systems or IT

Work Environment

• 24/7 SOC operations with fixed shift assignments
• Fast-paced, high-responsibility setting requiring alertness and precision
• Collaborative, mission-driven team environment

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Himanshu Kumar
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PAY RANGE AND BENEFITS:
Pay Range*: $27.00 - $28.41 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

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Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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