Customer Service Representative

Customer Service Representative

LHH is seeking a Customer Service Representative for a contract opportunity with a respected organization in the Houston area. This role is ideal for a customer-focused professional who thrives in a fast-paced, high-volume call center environment and has a proven track record of strong job tenure and reliability.

If you enjoy helping customers, resolving issues efficiently, and delivering outstanding service while managing a high volume of inbound calls, this could be an excellent opportunity to join a dynamic team.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy
• Assist customers with questions, account inquiries, service requests, and issue resolution
• Document customer interactions and maintain accurate records within company systems
• Research and resolve concerns in a timely manner while ensuring a positive customer experience
• Collaborate with internal departments to address customer needs and follow through on open items
• Meet productivity, quality, and customer satisfaction expectations
• Maintain confidentiality and adhere to company policies and procedures

Qualifications

• Previous experience in a high-volume call center environment is required
• Demonstrated history of strong tenure and stability in prior positions
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable navigating multiple systems while speaking with customers
• Ability to remain professional and empathetic in challenging situations
• Strong organizational and time-management skills
• High School Diploma or GED required; additional education is a plus

Preferred Skills

• Experience handling customer escalations and complex service issues
• Data entry and CRM system experience
• Ability to multitask in a fast-paced environment
• Strong customer retention and relationship-building skills

Benefits of This Opportunity

• Gain valuable experience with a reputable organization
• Collaborative and team-oriented environment
• Opportunity to further develop customer service and call center expertise
• Contract assignment with immediate hiring needs

If you have a proven background in customer service, enjoy helping people, and are known for your dependability and long-term commitment to employers, apply today to be considered for this Customer Service Representative contract opportunity.