Customer Contact Specialist

General Summary The Pharmacy Contract Sourcing Specialist reports to the Pharmacy Director – Drug Use Policy and Pharmacy Sourcing, Henry Ford Health, and works closely with the managers and staff in other areas of the Henry Ford Health Pharmacy Product Line as assigned. Supports the pharmacy purchasing office(s) within the Henry Ford Health Pharmacy Product Line, as a member of the Pharmacy Commodity Team within Henry Ford Health. Focuses on system pharmacy product standardization initiatives, existing Henry Ford Health pharmacy business practices, regulatory and safety compliance, contractual pharmaceutical agreements, and the specialized needs of end‑users within the pharmacy service lines. Develops and maintains effective working relationships with a variety of customers, both internal and with outside suppliers, necessary to meet the requirements of this position. Seeks to ensure end‑user customer satisfaction, outstanding vendor performance, and System pharmacy contract and standardization compliance for pharmaceuticals sourced for Henry Ford Health. Facilitates environment focused on customer service, enhancing value and supply expense reduction. Serves as the practice lead and support for the Pharmacy Buyer and pharmacy stockroom associates. Principle Duties And Responsibilities Serves as a liaison to inpatient and ambulatory clinic leaders to monitor and communicate medication purchase and distribution discrepancies with aid to resolution. Seeks out best pricing opportunities whenever available through approval channels and vendors. Serves as the primary resource for the application‑specific creation of user IDs and passwords specific to the pharmacy purchasing software application. Maintains User IDs in user database/server and collaborates with area leaders on integrity of users. Maintains vendor and drug database with additions and deletions of medications and or vendors within the pharmacy purchasing software application. Orders pharmaceuticals and related supplies that are necessary for supporting pharmaceutical care within an integrated health system. Meets with pharmaceutical vendors, distributors and providers and ensures all pricing is accurately reflected and loaded for the system. Reviews and processes purchase requisitions that can include both expense and capital requests. Confers with requesters regarding specifications, delivery requirements, and other special needs. Resolves discrepancies between receipts and purchase order requirements. Resolves invoice discrepancies and probable causes of non‑payment. This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job‑related duties beyond those explicitly described above. Education/Experience Required Bachelor’s Degree in Materials Management, Health Administration, Accounting, or related field, or the equivalent in work experience (equivalent experience accepted as four (4) years of pharmacy technician in a hospital or ambulatory setting). Three‑five (3‑5) years of experience involving medication procurement, pharmacy sourcing and medication inventory management in a health care setting required. Pharmacy technician experience strongly preferred. Knowledge and/or understanding of 340b preferred. Strong computer skills and working knowledge of Microsoft Office products required. Additional Information Organization: Corporate Services Department: Pharmacy Admin - Product Line Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr