Housekeeping Lead

Housekeeping LeadSonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we're building something that's reshaping the future of travel.Considering Sonder's global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly! In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest's experience is of the highest quality!We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day! In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!The Opportunity:Manage weekly and daily cleaning schedules for a team of housekeepersSupport and lead cleaner onboarding and ongoing training and improvementOrganize and prepare supplies for daily distribution, leading inventory control and organizationTriage and delegate guest requests in real-time to cleaner schedulesPerform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working orderConduct special projects as assignedInitiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder propertyManage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programsDaily travel around market and central warehouse to complete tasks and manage cleaning programWho We Look For:A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independentlyPrevious experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applicationsTech-savvy with ability to use various digital applications, including mobile, digitally correspond with managementKnowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materialsWorking knowledge of operating household cleaning equipment and best practicesPhysical stamina and mobility including ability to reach, kneel, and bendAbility to lift, push, and pull required load (usually about 40 lbs)This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.BenefitsCompetitive compensationMedical, dental and vision insurance (where applicable)Flexible vacationWellness and volunteering daysAnnual free credits and discounts to stay in SondersWorkplace flexibility (for remote-specified positions only) #ABetterWaytoWorkEqual OpportunityWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.