Account Manager - General Line

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title Account Manager - General Line Location Baltimore, MD and York, PA plus surrounding counties About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies— from compressors to precision handling of liquids, gasses, and powers— to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com. Job Overview Ingersoll Rand’s Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory: Maryland, Delaware, and surrounding parts of south-central Pennsylvania, including the Baltimore–Washington and Chesapeake Bay region. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers. Responsibilities Generate Revenue – Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfil industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets. Develop People Capabilities – Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within the Customer Center. Partner with services team to best understand products and services and satisfy and anticipate customer’s needs. Manage Cash – Ensure that all orders obtained are error‑free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures. Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the Customer Center. Earn customer loyalty by collaborating cross‑functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions. Maintain Customer Relationship Management database including face‑to‑face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow‑up activities (e.g., delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting. Requirements High school diploma or GED 4+ years’ experience in an industrial sales business setting or successful completion of the Ingersoll Rand Sales Development Program (SDP). Core Competencies Excellent relationship‑building and interpersonal skills, including verbal, written and presentation communication skills. Establishes and builds solid relationships with customers, key institutions and team members Honest, self‑motivated and team oriented. Able to work within a team environment and independently. Mechanical and electrical expertise required. Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions. Tech savvy; knowledge of Salesforce or other CRM software is preferred. Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts. Must have excellent prioritization and time management skills. Preferences Bachelor’s degree in engineering, engineering technology, business or equivalent. Knowledge of Salesforce. Travel & Work Arrangements/Requirements Regional travel to customer sites is required within assigned geographic territory. Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations (e.g., DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, multiple smaller infractions or preventable collisions in the previous 3 years). A company vehicle and fuel card will be provided. Pay Range The total pay range for this role, including incentive opportunities, is $60,000 - $160,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case. What We Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. If you are a person with a disability and need assistance applying for a job, please submit a request. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit #J-18808-Ljbffr