Front Desk Agent

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities include verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. The position also involves orientating guests to the hotel, providing general information, and responding to guest inquiries. Additionally, the role requires maintaining a cash bank, ensuring accurate processing of cashier transactions and daily deposits, and posting of guest charges to established hotel accounts. Cashiering functions, sales and redemption of hotel gift certificates, and processing new card accounts are also part of the duties. The position does not have the ability to modify player ratings or make a comp decision based on a player rating but does involve explaining the player rating system and card benefits to hotel guests. The role also requires adherence to Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Positive, courteous, and professional guest service is consistently delivered in all interactions with guests, visitors, vendors, and fellow employees. Commitment to responsible gaming and responsible alcohol service is demonstrated. Other duties as assigned are performed.

Qualifications include previous work experience as a front desk agent, reservations, or hotel cashiering experience preferred. Must be guest oriented with excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills are essential. Professional appearance and demeanor are required. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18. Associate's degree preferred. Basic math skills and ability to speak and understand English are necessary. Ability to move throughout the hotel for extended periods of time. Ability to regularly move objects up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching. Work performed indoors in a climate-controlled environment with occasional hot and cold temperature changes. Regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement.