Valet Parking Supervisor

Job Description

Job Description

Overview

Valet Supervisor

 

Pay Rate: $17.00 - $17.50 per hour plus cash tip$!

Job Type: Full-time & Part-time

Location: Orlando, FL

Shifts Available: 3PM-11PM, Weekends & Holiday availability may be required

Must Have: 2 Years Drivers License

 

Applications will be accepted until job is closed.

 

Application Question(s):

• Do you have a valid driver's license (at least 2 years)?
• Can you drive a manual (standard, stick-shift) transmission?

 

What we're looking for:*

• Help motivate and lead staff in promoting teamwork and a customer service environment. 
• Respond to customer inquiries and complaints and assist with completing accident/incident reports. 
• Assist with training, scheduling, and evaluation of staff. 
• Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies. 
• Reconcile daily bank reports and ticket logs and identify discrepancies as applicable. 
• Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable. 
• Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management. 
• Perform valet, attendant, or cashier duties as needed. 
• Perform other duties as assigned based on operational needs.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)**Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*

• Wellness is provided according to city or state mandates

• For more information:  

Must haves:

• You are at least 18 years old.
• You have a valid driver's license and have been driving for at least 2 years.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• You have at least one year of related parking and/or customer service experience.
• You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry. 
• You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful, collaborative and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth. 
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have very strong conversational communication skills.
• You have an exceptional way with people and you want more.

Good to haves:

• Valet parking: 1 year+
• Customer service: 1 year+

*This list is not all-inclusive. The full job description will be provided at your interview.

**Free parking while on shift at your assigned Propark location.

 

Propark is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.  The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

 

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

 

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation

Responsibilities

Hospitality Valet Parking Supervisor – Responsibilities

1. Guest Service

• Provide excellent and professional service to hotel guests and visitors.
• Greet guests promptly and assist with luggage when needed.
• Ensure guests receive a positive and welcoming arrival and departure experience.
• Handle guest complaints and concerns professionally and escalate issues when necessary.
• Maintain a professional appearance and hospitality-focused attitude at all times.

2. Valet Operations

• Supervise daily valet parking operations and ensure smooth vehicle flow.
• Coordinate vehicle retrieval, parking, and delivery to guests.
• Ensure all vehicles are handled safely and efficiently.
• Monitor valet tickets and ensure vehicles are properly documented.
• Conduct regular checks of the valet parking area and front drive.
• Ensure the valet area remains clean, organized, and free of unnecessary congestion.

3. Team Leadership

• Supervise, coach, and motivate valet attendants.
• Assign positions and responsibilities based on business volume and staffing needs.
• Conduct shift briefings and communicate important information to the team.
• Monitor employee attendance, punctuality, uniforms, and overall performance.
• Train new employees on valet procedures, guest service, safety, and hotel standards.
• Address performance issues promptly and document them when appropriate.

4. Cash & Revenue Control

• Ensure all parking transactions are processed accurately.
• Monitor cash, credit card, and electronic parking transactions.
• Review shift reports and reconcile transactions at the end of each shift.
• Verify discounts, validations, complimentary parking, and event rates.
• Report discrepancies immediately to management.
• Protect company and hotel revenue by following established parking procedures.

5. Safety & Vehicle Protection

• Ensure employees follow safe driving and parking procedures.
• Inspect vehicles for existing damage when required by company policy.
• Report accidents, vehicle damage, guest incidents, or other safety concerns immediately.
• Ensure keys are properly organized and secured.
• Monitor the valet area for hazards and unsafe conditions.
• Follow all hotel, Propark, and OSHA-related safety procedures.

6. Hotel Coordination

• Maintain strong communication with the Front Desk, Bell Services, Security, Housekeeping, and hotel management.
• Coordinate valet operations during high-occupancy periods, conferences, weddings, and special events.
• Communicate parking rates, event procedures, hotel policies, and guest requests to the team.
• Assist hotel management with special parking arrangements and VIP guests.

7. Technology & Equipment

• Monitor parking equipment, gates, ticket machines, payment systems, radios, and other operational equipment.
• Report equipment failures immediately.
• Ensure employees properly use parking systems and communication devices.
• Follow up with management or vendors regarding unresolved equipment issues.

8. Shift Management

• Complete opening and closing procedures.
• Ensure adequate staffing throughout the shift.
• Conduct regular lot and front-drive inspections.
• Maintain shift logs and document important incidents.
• Complete required daily checklists and operational reports.
• Ensure proper shift-to-shift communication.

Key Performance Expectations

A successful Valet Parking Supervisor should consistently demonstrate:

• Excellent guest service
• Strong leadership and communication
• Accurate revenue and transaction control
• Vehicle and key security
• Employee accountability
• Safety awareness
• Professional appearance and conduct
• Effective problem-solving
• Strong coordination with hotel management
• Ability to manage high-volume operations and special events

Qualifications

Hospitality Valet Parking Supervisor – Qualifications

• Previous hospitality, valet parking, parking operations, or customer service experience preferred.
• 1–2 years of supervisory or leadership experience in a hotel, resort, parking, transportation, or hospitality environment preferred.
• Strong guest service and communication skills with the ability to interact professionally with guests, hotel staff, and management.
• Ability to lead, coach, and motivate valet attendants while maintaining high service standards.
• Knowledge of valet parking procedures , vehicle handling, ticket control, key management, and front-drive operations.
• Valid driver’s license with a clean and acceptable driving record.
• Ability to safely drive and park guest vehicles , including a variety of vehicle types.
• Ability to work in a fast-paced environment and remain calm during high-volume periods and special events.
• Strong problem-solving and conflict-resolution skills when handling guest concerns or service issues.
• Ability to monitor parking revenue, transactions, tickets, validations, and daily shift reports accurately.
• Basic computer skills and ability to use parking systems, POS systems, communication applications, and hotel-related technology .
• Ability to conduct shift inspections, employee attendance checks, and operational checklists .
• Knowledge of safety procedures and accident/incident reporting .
• Ability to work flexible schedules, including nights, weekends, holidays, and special events .
• Professional appearance and commitment to hotel and company standards .
• Ability to enforce company policies fairly and consistently while maintaining positive employee relations.
• Bilingual English/Spanish skills are a plus in a diverse hospitality environment.

Key Leadership Qualifications

A strong valet supervisor should demonstrate:

Leadership + Guest Service + Accountability + Safety + Revenue Awareness + Teamwork + Communication.

For a hotel valet operation, I would also recommend requiring the supervisor to be able to train new attendants, conduct pre-shift meetings, audit valet operations, resolve guest complaints, monitor vehicle/key security, and communicate effectively with hotel management.