Front Desk Coordinator - Otolaryngology - 140881

#140881 Front Desk Coordinator - Otolaryngology

Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

Minimum Qualifications:

• A minimum of three (3) years previous related experience including customer service experience.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proven computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.

Preferred Qualifications:

• One (1) year in a surgery setting.
• Bilingual in both English and Spanish.
• EPIC experience.

Special Conditions:

• Must be able to work various hours and locations based on business needs.
• Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.