Refreshment Center Attendant

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel:

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Refreshment Center Attendant
Our guests are always at home at Fairmont Chicago - and their Refreshment Center experience is no exception.  The Refreshment Center Attendant is responsible for prioritizing, stocking and billing of all products within the Refreshment Center, the ideal candidate is highly organized, and thrives working independently.

What is in it for you:

• Competitive salary
• Employee benefit card offering discounted rates in Accor worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offers professional, engaging and friendly service
• Prioritize the day based on daily reports for: Occupancy, Arrivals, Departures, Stay over and VIP guests
• Checks, stocks and ensures accurate billing for all product in the Refreshment Center
• Ensures all product is fresh
• Requisitions, stocks and prepares all products
• Accommodate all last minute changes and requests as needed
• Provides warm greeting and offers assistance to guests encountered on floors
• Provides service within Fairmont and Hotel Standards
• Participates in Deep Cleaning Projects of Refreshment Centers
• Aware of all business within hotel on a daily basis and able to guide guests accordingly
• Other duties as assigned

Your experience and skills include:

• Previous hospitality experience is an asset
• Strong attention to detail
• Excellent written/verbal communication and interpersonal skills
• Passion for guest service

Physical Aspects of Position (include but are not limited to):

• Constant walking throughout shifts. Pushing carts in excess of 50 lbs.
• Constant bending required and occasional lifting of up to 25 pounds of force

Compensation: $27.27 per hour

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:  We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:  We celebrate our differences. We support each other and we always stand together.
• Empowerment:  We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:  We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.