Patient Service Rep- Providence Urgent Care

Summary The Patient Service Representative reports to the Practice Manager and oversees and verifies the financial processes associated with patient services provided in the practice. The role greets patients, performs registration check‑in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs the discharge process. Responsibilities Oversee patient financial processes to ensure patient payments (co‑payments, deductibles, self‑pay) are obtained at time of service and properly processed. Verify that all necessary information is complete and accurate – demographics, referrals, authorizations, billing codes, diagnoses information, etc. Complete end‑of‑day batch, including reconciliation of arrived patient schedule and time‑of‑service payments within the established time frame. Provide clerical support for the practice and serve as a resource to new employees regarding department policies and procedures. Maintain quality, safety, environmental, and infection control in accordance with established department policies, procedures, and objectives. Protect and preserve the patient’s right to privacy and confidentiality. Travel to satellite offices to perform duties, if required. Minimum Qualifications Two years of experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills. Work Environment and Physical Requirements Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Potential hazards are minimized by adherence to established safety procedures and precautions, including the use of safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds. Pay Range $18.13-$29.90 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903 Work Type 8a-8p Work Shift Day Daily Hours 12 hours Driving Required No #J-18808-Ljbffr