Program Manager

Program Manager – Cloud Platform DeliveryLocation: Dallas, Tx, Chicago, IL, New York, NYRole OverviewWe are seeking an experienced Program Manager to lead delivery for a new, high-visibility healthcare platform initiative involving multi-tenant capabilities, external partner integrations, and a hybrid onshore/offshore engineering organization. The PM will drive execution across SME teams, backend engineering pods, QA, and infrastructure partners — ensuring speed, quality, and alignment with delivery timelines.Key Responsibilities Program Leadership & Delivery ExecutionOwn end-to-end delivery across three core pods: SME workflow team, Java/GCP engineering teams, and QA/DevOps resources.Drive program planning, sprint governance, dependency management, and milestone tracking in a rapidly evolving environment.Maintain and manage RAID logs, ensuring visibility of risks, issues, and decision points for leadership.Translate high-level platform vision into actionable epics, timelines, and delivery plans.Cross-Functional CoordinationPartner closely with engineering leads, architects, SMEs, QA, and product managers to ensure aligned execution across services, workflows, and integrations.Coordinate with central infrastructure teams for provisioning environments, gateways, containers, and networking components needed for platform development.Facilitate seamless collaboration between leadership teams and engineering resources.Platform Enablement & External IntegrationsDrive readiness for onboarding external partners and vendors, ensuring alignment of API contracts, workflows, data schemas, and validation rules.Support integration planning across legacy systems, new microservices, distributed workflows, and external touchpoints.Ensure documentation, processes, and onboarding playbooks are in place to scale the platform.Quality, Reliability & Operations AlignmentEnsure teams meet performance, latency, and reliability KPIs, working with engineering to track SLAs, logs, error tracking, and service health.Align tightly with QA teams on test strategy, automation readiness, data validation, and release criteria.Support operational readiness, including production support structure, incident flows, monitoring expectations, and rollout/rollback strategies.Communication & Stakeholder ManagementProvide clear, executive-level updates on program status, risks, dependencies, resource needs, and timelines.Collaborate with senior leadership, external stakeholders, architecture groups, and compliance teams.Drive transparency, accountability, and alignment across all delivery streams.Must-Have Qualifications8–12+ years of Program/Project Management experience, with at least several programs involving cloud-native, API-led, microservices architectures.Proven success managing large engineering initiatives with multiple pods, cross-functional dependencies, and aggressive timelines.Experience coordinating onshore/offshore delivery models and managing distributed teams.Strong familiarity with backend engineering concepts — microservices, APIs, distributed systems, workflows, and data pipelines.Experience managing platform builds involving multi-tenant capabilities or external partner onboarding.Excellent communication, with the ability to distill complex updates into clear, executive-ready summaries.Nice-to-Have QualificationsExperience in healthcare, pharmacy, payer, or provider systems, especially workflows like intake, eligibility, coverage, or approvals.Exposure to GCP services (BigQuery, Spanner, Pub/Sub, GKE) and cloud operational models.Experience with compliance-driven environments (PHI/PII data, regulated workflows).Familiarity with DevOps practices, CI/CD pipelines, infrastructure provisioning, and environment readiness.