Meals on Wheels Client Services Associate

Meals on Wheels Client Services Associate

Are you a self-starter and people-person who wants to make a real difference in the lives of older adults in your community? Horizons is looking for a compassionate and organized Client Services Associate to support our Meals on Wheels program in Linn County.

In this role, you'll be the welcoming first point of contact for new clients. Day-to-day, you'll handle incoming calls, complete client intakes (Older American Act, Medicaid, and Private Pay), assess eligibility, manage database records, and help coordinate volunteer meal route coverage. You'll also pitch in as a backup meal delivery driver when needed - so every senior gets their meal.

What we're looking for:

• At least 1 year of customer service experience
• Ability to work independently
• Strong computer skills (Word, Excel, email, databases)
• Valid Iowa driver's license, reliable transportation, and clean driving record
• Ability to lift up to 20 lbs
• Ability to pass a background check

Why Horizons?

We're guided by our shared values of Integrity, Inclusivity, and Compassion. We're an Equal Opportunity Employer and make reasonable accommodations for individuals with disabilities.

Horizons, A Family Service Alliance