Business Development Representative - Public Sector

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description

Role Overview:

Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.

Key Responsibilities:

• Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships
• Execute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectively
• Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts
• Build relationships with mid- to senior-level stakeholders, positioning Genesys solutions to align with organizational priorities
• Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth
• Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes
• Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness
• Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce
• Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates

Required Qualifications:

• 1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
• Proven track record of outbound prospecting and pipeline generation success in complex sales environments
• Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers
• Demonstrated ability to engage mid- to senior-level stakeholders within large or complex organizations
• Strong business acumen with the ability to identify and align opportunities to customer needs
• Excellent communication, organization, and time management skills
• Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Preferred Qualifications:

• Experience supporting enterprise or public sector sales teams
• Familiarity with customer experience platforms or cloud-based SaaS solutions
• Experience executing account-based marketing or sales strategies
• Track record of collaborating effectively within cross-functional sales teams

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.