Health Advisor

Job Description We are Sun Life U.S., a leader in employee and government benefits, and we are looking for Health Advisors to help our members navigate the health care system and achieve the best outcomes. The Health Advisor role is responsible for providing high‑touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious care. This full‑time, Monday‑Friday position includes an on‑call rotation, typically every four weeks, and occasional accompaniment of members to appointments in the region. Responsibilities Guide Every Step of Care: act as the trusted coordinator for all aspects of the member’s healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed. Provide Expert Insights: work closely with Medical Directors and Researchers to offer the latest information on treatments, clinical trials, and expert physicians. Deliver Caring, High‑Touch Service: be a dependable and compassionate support for members and their families, offering efficient, reliable guidance and comfort throughout the healthcare journey. Build Strong Medical Partnerships: develop and nurture relationships with physicians and hospital staff to ensure the best possible care for your members. Qualifications Ability to work with a diverse range of people. Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse, or other health‑related field. Background in medical social work, nursing, or case management. Clinical medicine, direct patient care, or case management experience. Hospital setting experience preferred. Self‑starter; ability to work independently and as part of a team. Excellent communication skills and sense of urgency. Compelling communicator, service‑oriented, and collaborative. Ability to navigate and adapt in a changing, fast‑paced work environment. Proficiency with MS Office. Excellent time‑management skills, agility in multi‑tasking, decisiveness, bias toward action, and proactive approach to medical needs of members. Preferred Location Candidates must live within the Midwest (primary locations: Chicago, Milwaukee, Minneapolis, Michigan, Ohio, Iowa, Indiana). Benefits Generous vacation and sick time. Market‑leading paid family, parental, and adoption leave. Partially‑paid sabbatical program. Medical plans and company‑paid life & AD&D insurance. Disability programs. 401(k) with employer‑paid match and employer‑funded retirement account. Flexible work environment with a friendly, caring, collaborative, and inclusive culture. Eligibility & Compensation Salary Range: $76,200 – $114,300, plus discretionary annual incentive award based on individual and overall business performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Sun Life will consider employment for applicants with criminal histories, consistent with applicable state and local laws and fair‑chance ordinances. Accommodations & Contact We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email View email address on click.appcast.io to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Job Category Health Advisor Posting End Date 19/06/2026 #J-18808-Ljbffr Sun Life