Customer Service Representative

Our client, a leading facilities management organization, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting facility maintenance and customer relations. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Boston, MA

Pay Range: $18 to $20 upon experience 

Shift: Days

What's the Job?

• Provide inbound customer service via phone and email, addressing questions, issues, or service requests.
• Create and manage work orders using multiple CMMS systems, ensuring accurate and timely documentation.
• Research and follow up on customer inquiries to ensure satisfaction and resolution.
• Coordinate with internal departments to meet service expectations and resolve issues efficiently.
• Maintain professional communication and promote positive customer relationships at all times.

What's Needed?

• High School diploma or equivalent.
• Experience in a maintenance environment or customer service industry.
• Fluent in English, with strong verbal and written communication skills.
• Proficiency with Office 365, Excel, and Web-based Management Systems.
• Ability to work in a team, remain calm under pressure, and demonstrate sound judgment.

What's in it for me?

• Opportunity to work remotely with a flexible schedule.
• Engage in meaningful work supporting facility operations and customer satisfaction.
• Develop valuable skills in customer service and facilities management systems.
• Join a diverse and inclusive team committed to professional growth.
• Work in a dynamic environment that encourages continuous learning and improvement.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.