Mobile Associate, Store-in-Store, Bilingual | Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees! Role Overview As a Mobile Associate – Store‑in‑Store (SiS), you’ll be the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You thrive in a high‑traffic environment where technology constantly evolves and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, you provide outstanding experiences and help customers stay connected to what matters most. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile’s warehouse/club member benefits. Complete training on the T‑Mobile store‑in‑store experience, new skills, products, and processes, and knowledge of systems and reference resources. Continuously learn and improve your skills to provide the best possible experience for our customers. Perform skills practicing, knowledge sharing, and store operations. Provide exceptional service, exceed customer expectations, and proactively attract potential customers to further drive sales activity. Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers. Education High School Diploma/GED (Required) Work Experience 6 months of Customer Service and/or Sales Experience in a Retail Environment (Preferred). Passionate Customer Advocate with a desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals (Required). Team Building: Desire to be a part of the game‑changing T‑Mobile Store Team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required) At least 18 years of age. Legally authorized to work in the United States. Travel: None. DOT Regulated Position: No. Safety Sensitive Position: No. Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 /hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant. Benefits At T‑Mobile, our benefits provide medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (∼4 weeks for new full‑time employees and ∼2.5 weeks for new part‑time employees annually); paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service & home internet discounts; pet insurance; and commuter and transit programs. Eligible employees can also receive additional discounts and commutes, and can access the company benefits portal at Equal Opportunity Employment T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑Carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.