BDC Representative (Internet Sales)

Description:

Location: CMAs Colonial Honda
BDC Representative Overview: We are looking for a motivated, high-energy individual to join our Business Development Center (BDC) team. This role is critical to driving dealership success by engaging with internet customers, building relationships, and setting quality showroom appointments.
This is not a sit-back role we are looking for someone who is competitive, coachable, and thrives in a fast-paced environment.
About Carter Myers Automotive (CMA)
Carter Myers Automotive is a family and employee-owned company proudly serving Virginia, Maryland, West Virginia, and North Carolina since 1924. Our locations include Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. CMA represents top brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.
BDC Representative Responsibilities:
Respond to internet leads quickly and professionally
Communicate with customers via phone, text, email, and video
Build rapport and create meaningful conversations
Set and confirm showroom appointments
Follow up consistently with active and past customers
Work closely with sales managers and the sales team
Track daily performance metrics and activity
What Success Looks Like:
High energy and urgency every day
Strong communication skills (phone + text)
Ability to build trust quickly with customers
Consistent follow-up and persistence
Positive attitude and team-first mindset
Comfortable using video and creative communication

Requirements:
Qualifications
At least one year of experience working in a customer-facing role
Friendly, patient, and customer-focused mindset
Excellent communication and interpersonal skills
Willingness to learn and grow professionally
Basic computer literacy
Must have a valid drivers license
Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employment offers are contingent upon the successful completion of a drug screening and background check.
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