Inside Sales Agent - Chicago, Illinois

Base Pay $26.00 - $30.00 / Hour Employee Type FT Non-Exempt Description Momentum Textiles & Wallcovering , a leading supplier of contract textiles & wallcovering, is seeking an Inside Sales Agent in Chicago, Illinois . The ideal candidate will be highly motivated, possess strong people and communication skills, have a positive attitude, and be self-motivated. If you have the drive and related experience to excel in contract textiles & wallcovering sales, we encourage you to apply! Our dedicated professionals are the key to our success. In exchange for their hard work, we support our team with an excellent compensation and benefits package, a family friendly work environment and have been voted Best Places to Work for the past four years. Momentum is committed to superior service and operational excellence. Position Purpose To provide superior customer service to customers and sales representatives by handling incoming calls, updating customer accounts, answering customer inquiries, entering written and verbal fabric orders, scheduling appointments for sales reps, offering reselect options to customers and verifying orders. Qualifications Minimum of 2 years customer service experience required Must have excellent customer service skills Ability to multi-task Ability to work under pressure on time sensitive issues Positive, professional, friendly, and customer focused attitude Ability to plan and prioritize workload Must have MS Word, Excel, Outlook, PowerPoint proficiency Must have a desire to work in a fast-paced environment Textile industry experience is a plus Essential Functions and Key Activities Be familiar with the Outside Sales Core Competencies Facilitate the sales process by add-on selling, informational gathering, probing, offering reselects, relationship building with clients Answer incoming calls and complete outbound calls in a timely manner Process verbal and written fabric orders by typing information into the order processing system Monitor reports, providing information to customers, maintaining customer accounts, responding to customer voice mails and e-mails, providing feedback to the Outside Sales department, information sharing capability within CRM database Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT Continuously increase product, technical and system knowledge in order to assist internal and external customers Assist outside sales team with special requests Assist customers with problems that arise Observe and obey all company safety procedures and practices Live in the Chicago, IL area and work a hybrid schedule of 4 days in office and 1 day remote Momentum is committed to Equal Employment Opportunity (EEO) for all qualified persons without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. We strive to create a diverse and inclusive work environment where everyone feels valued and respected. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, training, development, transfer, and discipline, in compliance with federal, state, and local laws #J-18808-Ljbffr Kids for the Future