Program Specialist

Program Specialist

Major duties include but are not limited to:

• Collect and review clinic utilization data; make recommendations on effective utilization of providers within Specialty Medicine clinical areas
• Review data and workload in outpatient clinical areas including overbooking of patients, scheduling of new patients, clinic note closures and resolving consults; provide recommendations to leadership to improve productivity and expand services.
• Use data/metrics to monitor and identify quality of health outcomes in areas of data quality, accuracy, and timeliness.
• Recommend clinical capacity and needs based on thorough knowledge of policies, costs and operating procedures.
• Review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs.
• Analyze Care in the Community and healthcare access trends; Collaborate with various groups at CBOCs to explore expansion of services, maximize productivity, and improve access to care.
• Evaluate assigned processes to determine areas of effectiveness, efficiency, and improvement; recommends areas of improvement to Administrative Officer and Service Chief
• Provide technical advice to clinical personnel regarding labor mapping and workload
• Assist with procurement of clinical equipment within Specialty Medicine Department
• Serve as service Level ADPAC; troubleshooting basic IT issues such as Active Directory accounts, CPRS account issues, requests new/updates/terminates user accounts.
• Performs other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:00am - 6:00pm (flexible/compressed schedule available, 80 hours bi-weekly)

Compressed/Flexible: Available

Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD707120 and PD707110

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.