Residential Assistant Property Manager

JOB SUMMARY:
The Residential Assistant Property Manager is primarily responsible for interacting with future and current residents to achieve maximum occupancy. This position is responsible for the entire leasing process from introduction to occupancy and then maintaining a relationship with the residents by performing the following duties.

JOB DUTIES:
Core duties and responsibilities include the following. Other duties may be assigned.

 

1. Schedule leasing appointments and/or tours; meet with prospects to show residential properties, including occupied units, in accordance with the company’s procedures, fair housing requirements and local ordinances.
2. Conduct residential property inspections as assigned in accordance with departmental timelines.
3. Work with prospective residents in person, by phone, email and via Elise AI to assess their needs and preferences and communicate the best match of available apartments.
4. Conduct prospect follow up for both inquiries and tours and tours according to departmental requirements.
5. Monitor leasing email, Elise AI communication, and general voicemail and respond to all prospective residents on the same business day and all current tenants within 24 hours of being received. Ensure follow up is made to all relevant prospects in accordance with departmental timelines.
6. Process all applications, including running credit, conducting landlord references and income verifications, creating appropriate paperwork, collecting move-in funds, and completing applicable data entry in Rent Café and Yardi in accordance with departmental timelines.
7. Establish, track and oversee the lease renewal cycle from initial offer through to renewal lease signing in accordance with departmental requirements and municipal timelines.
8. Proof contracts as requested by portfolio managers.
9. Assist with the creation and distribution of parking passes as needed.
10. Conduct periodic Yardi audits to ensure that the approved rates and security deposits are displaying correctly and make corrections as needed.
11. Track and process sublets and lease re-assignments in accordance with departmental timelines.
12. Identify and resolve resident issues and provide customer service support with Rent Café, Elise AI, leasing questions, and resident concerns. Diffuse resident conflicts and disputes as needed and escalate to the assigned Portfolio Manager as needed.
13. Maintain and monitor all “in-progress” lease files.
14. Utilize, optimize, and update marketing tools, including but not limited to, Oxford website, Rent Café, flyers, and Matterport camera.
15. Conduct annual lease audit, ensuring that leasing information is correct and updated in Yardi.
16. Provide support to residential property management team and perform additional tasks as assigned.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

JOB REQUIREMENTS:

1. 2 years of customer service experience.
2. Demonstrate strong oral and written communication skills; ability to correspond in a professional, courteous, businesslike manner and speak effectively before groups of customers.
3. Ability to read and interpret documents such as rules & regulations, lease paperwork, operating instructions, and procedure manuals; Ability to write routine reports and correspondence.
4. Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
5. Demonstrate the ability to support and contribute to a team environment.
6. Valid driver’s license and automobile insurance coverage; ability to provide own transportation.
7. Perform all job duties with a positive attitude and in keeping with Oxford CREW core values.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Employee will be required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descend multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions in an open cubicle setting. Noise level in this work environment is usually moderate.