Collections Specialist

We are currently hiring a Collections Specialist for a full-time temporary role based in Greenville, SC , anticipated to last 3-4 months , with the possibility of permanent hire. The ideal candidate will bring at least 2 years of collections experience and a strong ability to manage high-volume accounts. Great company!



Schedule, Training & Start Details

• Work Hours: Monday-Thursday, 9:00 AM - 8:00 PM (Fridays off)
• Start Date: Monday, July 6, 2026 (must be available to begin on this date)

• First 6 weeks dedicated to training
• Weeks 1-2:
  • Monday-Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 4:00 PM (onsite required)
• Weeks 3-6:
  • Monday-Thursday: 9:00 AM - 8:00 PM

• Opportunity to transition to two daytime shifts per week after training
• Perfect attendance is required during the first 2 weeks of training
• No more than 3 absences allowed during weeks 3-6

• Manage a high volume of inbound and outbound collection calls (primarily phone-based role)
• Work with customers to resolve outstanding balances and negotiate payment arrangements
• Accurately document all communications and account updates
• Achieve performance metrics while adhering to compliance standards
• Handle more complex account issues across multiple communication channels (phone, chat, email, text)
• Address escalated situations and exercise sound decision-making independently
• Maintain strong organization, quickly adapt to new procedures, and manage shifting priorities

• High school diploma or equivalent required
• Minimum of 2 years of experience in collections, call center, or customer service preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong interpersonal, communication, and negotiation abilities
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computer systems and learning new tools quickly
• High level of attention to detail and adherence to compliance requirements
• Self-motivated with the ability to adapt and work independently

• Hourly Pay: $19-$20, based on experience
• Conversion Increase: Additional $1/hour upon permanent hire
• Bilingual Differential: Additional $1/hour for bilingual candidates
• Assignment Length: 3-4 months, with potential for full-time employment

• Minimum essential coverage (MEC) insurance
• Fixed indemnity health plan
• 401(k) retirement plan (eligibility requirements apply)