Application Operations Assistant Manager, Identity Solutions

Application Operations Assistant Manager, Identity Solutions About this position About the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials. FLSAStatus:Exempt Location:Dallas,TX(Thisisanonsiteposition) Reportsto:OperationsManager Workschedule:Monday-Friday8:30am- 5:30pm.Thisroledoesrequiresome"oncall"afterhours,weekend,andholidaywork. RoleDescription FreightbrokersputanincredibleamountoftrustinHighwayandthattrustwillbeextendedtoyou.Theyexpectasecureprocessandtimelysupportfortheircarrierscompletingtheprocess.ThisroleisresponsibleforensuringHighway’soperationalprocessesandapplicationareoptimizedatalltimestoensurethatonboardsoccurinatimelymannerandinasecurefashion.Yourresponsibilitiesaretomonitortheonboardingprocessandanalyzeandaddressescalatedissuesofoperationalefficiencywithintheapplication. Yourrole: MonitorsHighway’sonboardingflowandservesasanescalationpointforanyissueswithintheprocesstoensuresecurityandoptimalfunctioningoftheapplication. ResponsibleforoverseeingcarrieridentityverificationanduserauthenticationandauthoritytoensuresecureimplementationofHighway’sIdentityEngineandtopreventincidentsoffraud. GivesoversightanddirectiontotheCarriersupportteamthatmanagesahighvolumeofsupportticketsandincomingphonecalls,reviewsresponsetimesbyagentsandworkscloselywiththeOperationsTeaminhandlingescalatedcasesthatrequireadditionaloversightandreview. MaintainstheserviceofHighway’sapplicationthroughmonitoring,analyzingandreviewofanyissuestoensureminimaldowntimeintheapplicationandthetimelycompletionofonboards. Makesandsuggestsupdatestotheapplicationasrequiredtoaddresssystembugsandissuesandtoensuretheaccurateoperationoftheapplication. OtherdutiesincludetroubleshootingtechnicalproblemsandprovidingindividualsolutionsforusersofHighway’sapplication. Demonstrateresponsivenessinrespondingtointernalandexternalcommunicationwiththeabilitytomanagemultipleprioritiesatonetime. WorkcohesivelywithothermembersoftheHighwayTeaminanefforttoserveourcustomerswell. Qualifications PriorexperienceworkinginanApplicationOperationsteamforasoftwarecompanypreferred. Technicalaptitudeandanalyticalproblemsolvingskills. FamiliaritywithtoolssuchasActiveAdminforRubyonRails. ExperiencewithSQLand/orMicrosoftExcelispreferred. Excellentcommunicationskillsandthrivesinafastpacedandurgentenvironment. Highlyorganizedwithaproventrackrecordofmanagingmultipleprioritieswithinadeadlinedrivenatmosphere-demonstratinghighcriticalthinkingskillsandabilitytomakebusinessdecisionsunderpressure. Mustbecomfortabledirectingthesupportteaminregardstohowtohandleescalationsthatariseandfixesthatmayberequiredinthecompany’sapplication. Bachelor'sdegreeinComputerScience,InformationTechnologyorBusinessAdministrationhighlypreferred. Transportationandlogisticsbackgroundisaplus. About the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials. ApplicationOperationsAssistantManager FLSAStatus:Exempt Location:Dallas,TX(Thisisanonsiteposition) Reportsto:OperationsManager Workschedule:Monday-Friday8:30am- 5:30pm.Thisroledoesrequiresome"oncall"afterhours,weekend,andholidaywork. RoleDescription FreightbrokersputanincredibleamountoftrustinHighwayandthattrustwillbeextendedtoyou.Theyexpectasecureprocessandtimelysupportfortheircarrierscompletingtheprocess.ThisroleisresponsibleforensuringHighway’soperationalprocessesandapplicationareoptimizedatalltimestoensurethatonboardsoccurinatimelymannerandinasecurefashion.Yourresponsibilitiesaretomonitortheonboardingprocessandanalyzeandaddressescalatedissuesofoperationalefficiencywithintheapplication. Yourrole: MonitorsHighway’sonboardingflowandservesasanescalationpointforanyissueswithintheprocesstoensuresecurityandoptimalfunctioningoftheapplication. ResponsibleforoverseeingcarrieridentityverificationanduserauthenticationandauthoritytoensuresecureimplementationofHighway’sIdentityEngineandtopreventincidentsoffraud. GivesoversightanddirectiontotheCarriersupportteamthatmanagesahighvolumeofsupportticketsandincomingphonecalls,reviewsresponsetimesbyagentsandworkscloselywiththeOperationsTeaminhandlingescalatedcasesthatrequireadditionaloversightandreview. MaintainstheserviceofHighway’sapplicationthroughmonitoring,analyzingandreviewofanyissuestoensureminimaldowntimeintheapplicationandthetimelycompletionofonboards. Makesandsuggestsupdatestotheapplicationasrequiredtoaddresssystembugsandissuesandtoensuretheaccurateoperationoftheapplication. OtherdutiesincludetroubleshootingtechnicalproblemsandprovidingindividualsolutionsforusersofHighway’sapplication. Demonstrateresponsivenessinrespondingtointernalandexternalcommunicationwiththeabilitytomanagemultipleprioritiesatonetime. WorkcohesivelywithothermembersoftheHighwayTeaminanefforttoserveourcustomerswell. Qualifications PriorexperienceworkinginanApplicationOperationsteamforasoftwarecompanypreferred. Technicalaptitudeandanalyticalproblemsolvingskills. FamiliaritywithtoolssuchasActiveAdminforRubyonRails. ExperiencewithSQLand/orMicrosoftExcelispreferred. Excellentcommunicationskillsandthrivesinafastpacedandurgentenvironment. Highlyorganizedwithaproventrackrecordofmanagingmultipleprioritieswithinadeadlinedrivenatmosphere-demonstratinghighcriticalthinkingskillsandabilitytomakebusinessdecisionsunderpressure. Mustbecomfortabledirectingthesupportteaminregardstohowtohandleescalationsthatariseandfixesthatmayberequiredinthecompany’sapplication. Bachelor'sdegreeinComputerScience,InformationTechnologyorBusinessAdministrationhighlypreferred. Transportationandlogisticsbackgroundisaplus. The pay range for this role is: 60,000 - 65,000 USD per year(Highway Dallas HQ) Share this Job:

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