Restaurant Manager - Denny's

Job Description

Job Description

As a Denny's Restaurant Manager, you will be responsible for managing the overall operations of your restaurant. You will execute our Service Profit Chain and Brand Promise by developing a high-performing team, maximizing sales, ensuring top-tier food safety, and delivering exceptional guest hospitality. Because our D.C. locations operate 24 hours a day, your leadership will ensure operational excellence across all shifts.

Key Responsibilities

1. Guest Hospitality & Experience

• Maintain a "Guests First" mentality, ensuring a clean, safe, and welcoming diner environment.
• Engage with guests on the floor to gather feedback and build local restaurant loyalty.
• Proactively resolve customer complaints with speed, empathy, and professionalism.

2. Team Leadership & Development

• Recruit, interview, hire, and onboard hourly team members (servers, cooks, hosts, and service assistants).
• Foster an "employee-friendly," inclusive, and high-energy culture where team members are respected and valued.
• Implement Denny's training systems to ensure everyone is cross-trained and executing brand standards.
• Identify internal talent and mentor shift leaders for career progression.

3. Financial & Operational Performance

• Analyze period-end labor metrics, and operational reports to identify performance gaps and implement action plans.
• Manage labor scheduling, food inventory, and portion control to minimize waste and meet budget targets.
• Execute local store marketing initiatives to increase guest counts and grow sales.

4. Safety, Security & Compliance

• Ensure absolute compliance with D.C. Department of Health (DOH) regulations, food safety standards, and HACCP guidelines.
• Enforce proper cash handling, safe drops, and security protocols to protect assets, guests, and staff.
• Maintain strict adherence to federal and Washington, D.C. labor laws.

Job Requirements

• Experience: Minimum of 2–3 years of progressive management experience in a high-volume, full-service, or fast-casual restaurant environment. (24/7 diner or family-dining experience is a major plus).
• Certifications: Must possess or be able to quickly obtain a valid ServSafe Manager Certification and a D.C. Food Manager License .
• Skills: Strong financial acumen (experience with P&L, inventory, and labor tracking), excellent communication, and a proven track record of building and retaining teams.
• Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, to support a 24/7 environment.
• Physical: Ability to stand and walk for extended periods and lift up to 50 lbs.

Benefits & Perks

• Competitive base salary with performance-based bonus potential
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan options
• Paid Time Off (PTO) and vacation days
• Obvious perk: Free and discounted meals!
• Clear career advancement pathways to General Manager and District Manager roles

Denny's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Welcome to America’s Diner! For decades, Denny’s has been the place where people come to gather, connect, and enjoy great food at an amazing value. As a 24/7 high-volume operation, we pride ourselves on being there for our community at any hour. We are looking for an energetic, results-driven Restaurant Manager to lead our Washington, D.C. team, champion our "Guests First" culture, and drive profitability.ant

Company Description

Welcome to America’s Diner! For decades, Denny’s has been the place where people come to gather, connect, and enjoy great food at an amazing value. As a 24/7 high-volume operation, we pride ourselves on being there for our community at any hour. We are looking for an energetic, results-driven Restaurant Manager to lead our Washington, D.C. team, champion our "Guests First" culture, and drive profitability.ant