Program Analyst - Operations Coordinator

Job Description

Job Description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 Fastest Growing Private Companies list in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and engage in solving critical, world-changing federal challenges.

Position Summary

The Humanitarian Assistance Support Contract (HASC) combines deep institutional expertise, technical leadership, and a strong commitment to U.S. missions. Through HASC, Team Credence provides operational and administrative support to the U.S. Department of State (DOS) to coordinate humanitarian assistance, disaster response, and foreign assistance efforts across multiple bureaus, maintaining a 24/7 response capability.

Credence has an immediate need for a Program Analyst.

The Program Analyst will provide program management, process improvement, analytical, and operational support to the Department of State’s Bureau of Global Health Security and Diplomacy (GHSD) . GHSD leads and coordinates Department efforts related to global health security, foreign assistance, international cooperation, and diplomatic engagement.

The Program Analyst will work closely with GHSD offices, U.S. embassies and posts, and other Department stakeholders to improve the design, funding, coordination, execution, and monitoring of programs and administrative processes. The position will identify opportunities to streamline workflows, improve tasking and correspondence management, strengthen performance tracking, and automate repetitive processes.

Day-to-day oversight of the position will be provided by a designated Department of State Government Technical Manager (GTM), with formal supervisory and evaluation functions performed by a Team Credence contract supervisor.

B. Essential Duties and Responsibilities

Under the direction of the designated GTM, the Program Analyst will:

• Support GHSD offices and U.S. embassies/posts in designing, coordinating, and implementing foreign assistance programs and related initiatives.
• Analyze existing program design, grantmaking, tasking, correspondence, and approval processes and recommend improvements that increase efficiency, consistency, and timeliness.
• Develop and maintain standard operating procedures (SOPs), process maps, workflow documentation, job aids, and other materials supporting program and operational activities.
• Facilitate meetings, working sessions, and process-improvement discussions with GHSD staff, embassies/posts, and other stakeholders.
• Manage multiple workstreams using project management tools and methodologies; track milestones, dependencies, deliverables, risks, and action items.
• Develop trackers and dashboards to monitor program design activities, task completion, correspondence turnaround times, suspense dates, and other performance indicators.
• Analyze data to identify bottlenecks, recurring issues, compliance risks, and opportunities for process improvement.
• Support the development, drafting, clearance, routing, and tracking of correspondence, taskers, briefing materials, approval documents, and other official products.
• Strengthen tasking and correspondence management by establishing standardized processes for assignment, tracking, follow-up, completion, and documentation.
• Monitor tasking completion rates, correspondence turnaround times, suspense compliance, and other operational metrics and elevate emerging risks to appropriate stakeholders.
• Support program and financial tracking activities, including monitoring budgets, obligations, expenditures, and other relevant financial data.
• Apply knowledge of federal assistance, acquisition, and Department processes to support compliant and efficient program execution.
• Identify opportunities to automate manual or repetitive processes using tools such as Microsoft Power Automate, SharePoint, Power BI, chatbots, and related technologies.
• Develop, test, document, and support implementation of automation tools and digital workflows.
• Develop leadership-ready dashboards and reports that communicate progress, trends, risks, bottlenecks, and improvement opportunities.
• Prepare quarterly reports summarizing process improvements, automation initiatives, performance trends, and measurable outcomes.
• Develop and deliver training materials, presentations, facilitation guides, and job aids to support adoption of new tools and procedures.
• Conduct after-action reviews and develop lessons-learned reports following major initiatives, program cycles, and tasking activities.
• Support change-management activities associated with new processes, tools, policies, and organizational requirements.
• Coordinate across multiple GHSD offices, Department stakeholders, and overseas posts to ensure timely completion of programmatic and administrative requirements.
• Perform additional duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree in public administration , Business Administration, Public Health, Project Management, or a related field .
• At least five (5) years of experience in project management, program design, process improvement, business operations, or a related field.
• Demonstrated experience managing multiple projects, workstreams, or competing priorities in a complex organizational environment.
• Experience developing and implementing process improvements, SOPs, workflow documentation, or operational improvement plans.
• Experience working with multiple stakeholders, organizational units, or geographically dispersed teams.
• Experience developing reports, dashboards, trackers, or other tools for monitoring performance and program activities.
• Experience working with budgets, financial information, or program resource data.
• Familiarity with federal assistance and acquisition processes and applicable Department of State policies and procedures.
• Experience with Microsoft Office applications, particularly Excel, PowerPoint, Word, and SharePoint .
• Experience with Power BI, Tableau, Power Automate, or similar data visualization and workflow automation tools is highly desirable.
• Experience supporting U.S. government programs, foreign assistance, international development, public health, humanitarian assistance, or diplomatic operations is desirable.
• May be required to pursue a U.S. Department of State medical clearance for the duration of employment on this contract.
• U.S. citizenship and the ability to obtain and maintain a Secret clearance are required. An active Secret clearance is preferred.

Knowledge, Skills, and Abilities

The successful candidate should demonstrate:

• Strong project management and organizational skills.
• Excellent analytical, problem-solving, and process-improvement abilities.
• Strong written and verbal communication skills.
• Exceptional editing and quality-control skills.
• Ability to develop clear, concise, and professional correspondence and briefing materials.
• Ability to facilitate meetings and discussions involving diverse stakeholders.
• Strong attention to detail and ability to manage multiple deadlines and suspense dates.
• Ability to translate complex processes into clear SOPs, workflows, training materials, and job aids.
• Ability to analyze data and communicate findings to both technical and non-technical audiences.
• Strong working knowledge of Microsoft Office and SharePoint.
• Ability to identify opportunities for automation and use technology to reduce manual processes.
• Ability to work independently while maintaining effective coordination with supervisors, colleagues, embassies/posts, and government stakeholders.
• Ability to adapt quickly to changing priorities and requirements.
• Strong judgment, reliability, and discretion when handling sensitive government information.

Other Requirements

• Possess excellent judgment, reliability, and professionalism.
• Have strong organizational skills and exceptional attention to detail.
• Possess excellent oral and written communication skills.
• Have strong working knowledge of Microsoft Office applications and SharePoint.
• Be able to multi-task and work under deadlines in a fast-paced and collaborative environment.
• Be capable of prioritizing tasks and following up on actions without prompting.
• Be flexible and adaptable to changing circumstances and organizational priorities.
• Be comfortable working with stakeholders across multiple offices, bureaus, and overseas posts.
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Maintain appropriate confidentiality and safeguard sensitive government information.
• Meet all applicable contracts, Department of State, security, and workplace requirements.

Working Conditions and Physical Requirements

• In-person work requirement with the ability to telework, subject to applicable government and contract policies.
• Position requires extended periods of sitting and working at a computer.
• May require occasional lifting of equipment or materials in excess of 25 pounds, transportation of equipment, and other physically demanding tasks depending on specific assignment requirements.
• May require participation in meetings, briefings, training sessions, and other activities involving multiple GHSD offices, U.S. embassies/posts, and Department stakeholders.
• Work may involve periods of high operational tempo, competing priorities, short deadlines, and changing requirements.

Salary Range: $129,904-$146,143 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources