LHUO Learning & Development Facilitator

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:
•Competitive health & wellness benefits, 401(k) & company match
•Paid Sick Days, Vacation, and Holidays, Paid Bereavement
•Paid Pet Bereavement
•Training & Development opportunities, career growth
•Tuition Reimbursement
•Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A detail-oriented, hands-on trainer with skills in classroom facilitation and administrative tasks. This role is ideal for someone who has trained in on-the-job and classroom environments and thrives in an environment where teaching, assisting team members, and completing administrative responsibilities are necessary.

Who You Are:

• Comfortable regularly speaking in front of large, diverse audiences on various training topics

• An organized and detail-oriented individual capable of managing multiple administrative responsibilities at a time

• A collaborative service provider to our internal ”guests,” including new team members, trainers, HR partners, and leaders

• A steady, reliable, solutions-oriented partner who can prioritize tasks and deliver on commitments

• Adaptable and energized by working in a fast-paced, distributed environment

What You Will Do:

• Facilitate in-person training curriculum in large and small group settings with a focus on optimizing the learner experience for front line classes; including but not limited to, orientation, guest service and compliance.

• Prepare the learning environment and resources, including materials for class, food and beverage ordering and set up, and setting up IT equipment where appropriate. As requested from leadership, provide support in the creation of job aides, learning guides, and other resources to support classroom curriculum.

• Administers program maintenance which includes scheduling, tracking, and reporting; maintaining appropriate records to allow tracking and evidence of training in learning management system and department reporting applications.

• Coordinates resources needed for successful execution of courses to include training room, audio visual, Food and Beverage and other identified resources based on the course.

• As a member of the HR team, works collaboratively to ensure a positive working environment for all team members and notifies leadership of any known team member concerns and/or observations.

• Responsible for ensuring confidentiality of team member records and related employment matters.

• Performs other duties as required to support the successful operation of the HR office and other hotel activities.

Your Qualifications Include:

• Professional classroom facilitation experience is required.

• Ability to learn and master subject matter to be presented confidently in a classroom setting is required.

• Excellent communication and proficiency in working with and teaching all levels of employees and across multiple core subject areas in English is required.

• Proficiency in Microsoft Word, Excel and PowerPoint and/or applications within the Microsoft Office suite is required.

• Ability to operate general office equipment to include scanners, copiers and printers is required.

• Ability to prioritize tasks to ensure completion in advance of deadline is required.

• The position typically works normal business hours; however, must be able to work a flexible schedule, including evenings, weekends and holidays, to meet the needs of the business.

• Experience with Loews Hotel & Co training standards is preferred.

• Basic knowledge of adult learning theory and practice is preferred.

• Experience working with Workday, or other HR systems is preferred.

• Proficiency in Smartsheet application is preferred.

• Bilingual abilities in English and Spanish or Creole is preferred.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.