Oulets Supervisor

: Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. The Hilton Southlake Town Square is one of Hilton's most prestigious properties in North America, consistently ranked in the top 10% for guest service and overall cleanliness. Our Connie Award-winning hotel features 248 well-appointed guest rooms and over 28,000 square feet of meeting space, overlooking the vibrant Southlake Town Square. We offer employee discounts at all Hilton Hotels and Resorts, Employee of the Quarter Program, Quarterly Team Member Celebration, Complimentary Meals and a fun environment to work in! JOB SUMMARY The Outlets Supervisor is responsible for ensuring proper training and supervision of all personnel. The Outlets Supervisor is to deliver prompt, courteous service in a manner that complies with Hilton Hotels Food and Beverage standards and company policies and procedures. Reports to the Director of Outlets. Responsibilities:

• To consistently insure the maximum guest information in the Outlets.
• Pre-shift meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Insure that service personnel follow service scenario.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• To maintain a consistently smooth running operation.
• Service staff on duty as scheduled.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in The Henley Kitchen + Bar dining room during service.
• To monitor and critique the quality and consistency of the food product.
• Special boards and/or descriptions posted accurately.
• Continuously check food quality and presentation coming from kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Reservations reviewed on a daily basis.
• Reservations checked against the VIP list from the front desk.
• All special attention details handled properly.
• To maintain the physical atmosphere and cleanliness of the outlets.
• Staff's uniform and appearance meet specifications.
• Tabletops set to specifications.
• During service, constantly inspect tabletops, side-stations and tray stands.
• All equipment in good condition and clean.
• All work areas maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• Administrative responsibilities:
• Weekly schedule
• Staffing requirements
• Weekly payroll forecast
• Bar controls and procedures
• Beverage cost
• Beverage requisitioning
• Food requisitioning
• Assist in end-of-month inventory
• Bar and dining room security

Qualifications:

• Must have prior manager/supervisory experience..
• Individual must be able to work in fast pace environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Must be able to work a flexible schedule to include weekends and holidays.
• Must be able to manage and meet deadlines.

PHYSICAL DEMANDS:

• ability to stand and move throughout front office and continuously performs essential job functions.
• Standing 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.