Associate (Regional) Manager, Field Service (Great Lakes)
$89.3k - $193.4kStryker
Regional Manager leading a field service team supporting medical device technologies across the Great Lakes area. Responsible for team development, performance management, cross-functional partnerships, and process improvement while balancing office-based and field activities.
Responsibilities
- Lead and develop regional Field Service Technician team with focus on coaching and professional growth
- Monitor and manage service metrics across internal team and authorized service providers
- Analyze data and trends to drive business insights and inform strategic decisions
- Identify process improvement opportunities to enhance efficiency and customer experience
- Coordinate with Sales, ProCare, and service partners to ensure seamless customer support
Requirements
- Bachelor's degree
- 6+ years of professional experience in relevant field
- Proficiency with SAP, Salesforce, ServiceMax, or comparable ERP/CRM systems
- Experience leveraging data and metrics for performance evaluation
- Strong communication and cross-functional collaboration skills
- People leadership experience (preferred)
- Vendor or third-party service provider management experience (preferred)
Compensation: $89,300-$193,400 USD Annual (varies by pay band USN-US30)
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