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Associate (Regional) Manager, Field Service (Great Lakes)

$89.3k - $193.4k

Stryker

Regional Manager leading a field service team supporting medical device technologies across the Great Lakes area. Responsible for team development, performance management, cross-functional partnerships, and process improvement while balancing office-based and field activities.

Responsibilities

  • Lead and develop regional Field Service Technician team with focus on coaching and professional growth
  • Monitor and manage service metrics across internal team and authorized service providers
  • Analyze data and trends to drive business insights and inform strategic decisions
  • Identify process improvement opportunities to enhance efficiency and customer experience
  • Coordinate with Sales, ProCare, and service partners to ensure seamless customer support

Requirements

  • Bachelor's degree
  • 6+ years of professional experience in relevant field
  • Proficiency with SAP, Salesforce, ServiceMax, or comparable ERP/CRM systems
  • Experience leveraging data and metrics for performance evaluation
  • Strong communication and cross-functional collaboration skills
  • People leadership experience (preferred)
  • Vendor or third-party service provider management experience (preferred)

Compensation: $89,300-$193,400 USD Annual (varies by pay band USN-US30)

Vacancy posted 2 days ago
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