Partner Account Manager

Job Description The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative, data-driven, and excels at partner management.This is a hybrid office environment that meets 3 days a week in our Lawrenceville office.Key Responsibilities Customer Retention & Renewals:•Own the full renewal cycle for assigned partner/customer accounts, including quoting, forecasting, and churn mitigation.•Proactively monitor customer health, product usage, and business outcomes to minimize churn risk.•Partner with Support and Technical resources to resolve renewal issues and blockers.Growth & Expansion:•Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR.•Educate partner teams on product capabilities, roadmap, and best practices.•Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption.Partner Enablement & Success:•Build deep, trusted relationships at multiple levels of the customer organization.•Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources.•Lead quarterly business reviews (QBR’s) focused on performance growth and alignment,Operational Excellence & Insights:•Develop and execute joint business plans and go-to-market strategies.•Maintain accurate partner data, health scores, forecasting, and activity tracking in CRM.•Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner/customer experience.Minimum Qualifications:•1 plus years of successful quota-carrying sales experience in a business-to-business setting, preferably SaaS or technology.•3–5+ years of indirect Sales experience (Channel), preferred.•5+ years of Account Management experience selling SAAS technology solutions, preferred.•Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health.•Exceptional relationship-building, communication, and executive-level presentation skills.•Familiarity with CRM (Salesforce), Clari, and Microsoft applications.Perks? We have plenty.• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).• Comprehensive health, dental, and vision coverage.• 401(k) retirement match (100% matching up to 4%).• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.• 5 days paid yearly to volunteer (through Sage Foundation).• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).• Library of on-demand career development options and ongoing training offerings.What it’s like to work at Sage:Careers homepage - reviews - page - #J-18808-Ljbffr