Medical Assistant (Virtual Care Support)

Job Description

Job Description

Medical Assistant (Virtual Care Support)

Virtual Care Support Service Medical Assistant work alongside clinicians and perform services in accordance with the telephone triage physician’s orders. Medical assistants are trained to perform administrative as well as clinical duties under the supervision of the Director of Medical Affairs and Telephone Triage physicians. 

Monday - Friday 8am - 5pm

Duties and Responsibilities 

1. Courteously answers telephones and directs calls to appropriate staff. 

2. Records demographics in Electronic Health Record (EHR) system. 

3. Verifies patients’ insurance information, addresses and telephone numbers to ensure proper billing and accuracy. 

4. Provides excellent customer service for patients. 

5. Types, records, reports, and correspondences. May use Windows XP for these tasks. 

6. Receives and routes messages and documents. 

7. Schedules follow-up physician appointments (Telephone triage and at the centers level). 

8. Obtains and records patient medical history and personal data. 

9. Assesses patients on initial visit and each follow up visit. 

10. Assists Telephone Triage physician with visit connection. 

11. Explains physician’s instructions as needed. 

12. Provides service in accordance with reimbursement, ethical and legal guidelines. 

13. Informs the Telephone Triage physician and other related personnel of changes in the patient’s needs and/or physical changes. 

14. Writes daily notes according to the Federal and State guidelines. 

15. Checks in and out patients in a timely, accurate, and professional manner. 

16. Communicates with the Telephone Triage physician regarding patient’s status, obtaining additional orders if necessary. 

17. Assumes responsibilities for self-development by continually striving to improve his/her knowledge through educational programs, attendance at workshops and conferences to keep all certifications up to date. 

18. Observes confidentiality and safeguards on all patient-related information and medical facility operational data. 

19. Ensures that all HIPAA/OSHA standards are in compliance. 

20. Performs other duties as assigned. 

Education/Experience:  

1. Must have High school diploma or equivalent. 

2. Must hold a medical assistant certification from an accredited organization. 

3. Phlebotomy certification preferred. 

4. Prior experience in a clinical setting. 

5. MS Office programs experience. 

Skills : 

1. Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. 
2. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices 
3. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
4. Ability to work with individuals within and outside the organization, in professional and courteous manner. 
5. Must develop constructive and cooperative working relationships with others. 
6. Understand written sentences and paragraphs in work related documents. 
7. Strong ability to use independent judgment and initiative. 
8. Organized and able to manage competing priorities. 
9. Resourcefulness in problem solving. 
10. Actively look for ways to help people. 
11. Strong written and verbal communications skills 
12. Knowledge of medical terminology 
13. Must be extremely detail oriented. 
14. Strong organizational and interpersonal skills. 
15. Knowledge of EHR 
16. Bilingual skills preferred (English/Spanish or English/Creole) 
17. Must develop constructive and cooperative working relationships with others. 

Nature of Work 

1. Job duties involve routine interaction with others. Contacts are generally non-confrontational. 

2. May be required to perform the duties of other employees, including supervisors/managers, in their absence. 

3. May be required to perform duties and responsibilities not listed in this description, on a temporary or longterm basis. 

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.