User Experience Success Agent & VR Support | Yupix

YUPIX is a company redefining the boundaries of immersive reality. Through cutting-edge technology, it creates multisensory experiences that blend the physical and digital worlds within spaces designed to surprise.

From high-end real estate developments to virtual reality medical training environments, YUPIX builds experiences that allow people to live the future, today.

As part of its expansion in Florida , we are supporting YUPIX in the search for a User Experience Success Agent & VR Support to lead the user experience within YUPIX Arenas - spaces where innovation is experienced firsthand.

Your mission

To ensure every visitor enjoys a seamless, memorable, and brand-consistent experience, combining customer service and technical support with a proactive, energetic approach.

Key responsibilities

• Act as the main point of contact between clients and the YUPIX team
• Lead the on-site customer experience within the venue
• Provide technical support for the use of VR headsets and immersive devices
• Guide and assist visitors with calibration and proper use of the technology
• Escalate incidents to the IT team when required
• Keep the experience space visually appealing and aligned with YUPIX's brand identity

Profile we're looking for

• Experience or strong interest in technology, innovation, or immersive environments
• 3+ years of experience in technical support, user experience, or similar roles
• Basic knowledge of hardware, networks, and mobile devices
• Enthusiastic attitude, strong communication skills, and customer-first mindset
• High energy, curiosity, and a strong service orientation
• Native English

Main objective

To ensure every customer enjoys a seamless, engaging, and truly immersive experience aligned with the YUPIX universe.

Excited about being part of the future of immersive experiences?
Apply and let's talk.

Department Customer Service Locations Miami