Field Service Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to : Career development with an international company where you can grow the career you dream of. Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels. As a Manager US Field Service, you will be responsible for implementing and maintaining the effectiveness of the Quality system. Adhere to and promotes Abbott's Business Code of Conduct. Support electronic health record integration and digital solutions for healthcare professionals . Develop and provide strategic planning and commercial input to the development of connected health service solutions, understanding the key market drivers, priorities and growth opportunities. Monitor performance at healthcare practice and system levels including government healthcare sites. Build relationships, exposure, and ultimately market share of ADC by supporting connected health solutions in key national and regional accounts by supporting commercial sales teams. Participate in customer symposiums and trade shows on connected health and service related topics. Demonstrate proficiency and knowledge of all Abbott Diabetes Care products and digital solutions. Take on special projects assigned by Manager/Director/GM. This is a Field based remote opportunity. What You'll Do Responsible for the leadership and management of field-based Connected Health service team. Assists the sales force with positioning digital health products and service solutions to meet the customer requirements. Responsible for determining customer needs, developing account specific strategies, creating customer commitment to change, and building the value of ADC's digital solutions, resulting in the foundation for a smooth implementation and long term customer satisfaction. Leads the Connected Health Integration Executives and is a resource to the commercial sales teams to drive product adoption with customers nationwide. Take leadership role to formulate service sales strategy; proactively identify problems/obstacles and bring them to management attention with options for mitigation. Effectively communication with sales and support teams through regular team meetings to develop best practices, and to motivate them to sell services. Required Experience You'll Bring Bachelor's Degree Preferably in Computer Science or related IT field of study. Minimum 5 years of an equivalent combination of education and work experience IT Related background in Project Management and supporting digital healthcare solutions including EHR integration and cloud-based products. Expert knowledge of IT applications, infrastructure and impact on business in a hospital/healthcare setting is preferred. Must have high energy level, positive and confident. Experience installing or supporting mission critical software or infrastructure. Strong analytical, communication, and interpersonal skills. Expert at identifying alternative ways to view or define problems and at using many and diverse sources for ideas and inspirations. PMP Project Management certification preferred. EPIC experience and/or certification preferred. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal. Divisional Information Medical Devices General Medical Devices : Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks. CRM As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. Diabetes We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. Vascular Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease. Neuromodulation Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Structural Heart Structural Heart Business Mission : why we exist Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease. EP In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. HF In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. Diagnostics We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott Molecular Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. Nutrition Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives. The base pay for this position is $113,300.00 – $226,700.00. In specific locations, the pay range may vary from the range posted. #J-18808-Ljbffr