Senior Application Administrator

POSITION OVERVIEWThe Senior Application Administrator is a critical technical role responsible for the expert-level configuration, maintenance, and lifecycle management of complex enterprise software. You will serve as the bridge between complex technical systems and end-user success, ensuring performance standards are met in a highly regulated environment.POSITION RESPONSIBILITIESProvide high-level technical support for complex application issues; perform root-cause analysis and execute timely resolutionsProactively monitor application performance, manage system patches, and execute configuration updates to ensure stabilityPlan and lead end-to-end application deployments and upgrades. Define project scope, set milestones, and ensure deadlines are met through effective governanceCollaborate on new software implementations and lead User Acceptance Testing (UAT) to ensure seamless transitionsAct as the primary point of contact between internal business units and software vendors to resolve bugs and influence product roadmapsIdentify system bottlenecks and implement efficiency improvements to enhance the overall user experienceDevelop and maintain comprehensive "gold-standard" documentation for troubleshooting, system architecture, and processesPerform other job-related duties as assigned by the managerSKILLS / QUALIFICATIONSExcellent communication skills, both oral and writtenGood knowledge of Windows OS administration, windows server administrationAbility to work and communicate with all levels of employee and management in a supportive and analytical roleExperience with application monitoring and performance tuningExperience with enterprise application support, including SQL and reportingUnderstands and applies change control procedures effectively, especially for all SOX applicationsAbility to deal with complex problems involving multiple facets and variables in non-standardized situationsAbility to work with minimal supervision while performing dutiesBilingual in English and Korean is a plusEDUCATION / EXPERIENCERelevant professional experience or a Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university is preferredMinimum of five 5 years of experience in IT and application support, preferably within banking or financial services is requiredWe offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $85,000 - $130,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.Must be authorized to work in the US.We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.