Administrative Assistant 1

Administrative Assistant 1

The Administrative Assistant 1 is responsible for the primary administrative tasks related to the delivery of employee, agency, and union-requested Partnership training programs. The incumbent of this position is also responsible for activities related to providing customer service over the phone and in person, mail services, inventory, use of office equipment and large photocopying projects in support of 30 staff members at the Partnership.

Duties include but are not limited to:

• As primary front-desk receptionist; provide access to office, meet and greet all visitors, and direct visitors as necessary.
• As primary contact for the agency incoming main phone line; provide extensive phone coverage in a courteous manner, handle routine issues, resolve problems, and make appropriate referrals to staff.
• Provide administrative support for online learning and webinar training.
• Maintain internal meeting room calendars and assignments for outside use when needed.
• Respond to requests for information from employees, State agency staff and Union representatives including those related to materials and printing needs from Field Staff.
• Reserve training sites and arrange for classroom space, equipment, parking, and accommodations for Open Enrollment and On Request courses.
• Screen course training applications, enter applicant information into the registration database, and schedule applicants for training.
• Generate class rosters, course notification letters, etc.
• Prepare course packets and training materials and oversee delivery to sites.
• Enter attendance information from class rosters after course delivery.
• Assist program staff in resolving problems with consultants and training sites.
• Inventory course materials and reorder when necessary.
• Maintain electronic and paper filing systems. Systematically begin the process of digitizing all paper files for electronic record keeping.
• Process incoming and outgoing mail.
• Serve as liaison from Support Services Team to several program areas.
• Other duties as assigned.

Minimum Qualifications:

• Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.
• Proficient in Microsoft Office Suite.
• Knowledge of proper grammar, punctuation, and spelling.
• Excellent communication skills and commitment to providing high quality customer service.
• Ability to organize and prioritize work.
• A satisfactory equivalent combination of appropriate experience and education as determined by the Office of Employee Relations.
• Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Additional Comments:

Work Hours will be discussed during the interview. The Office of Employee Relations does not discriminate on the basis of race, color, national origin, age, sexual orientation, religion, disability, or other protected class status in the admission to, access to, or employment in their programs or activities. REASONABLE ACCOMMODATION: The Office of Employee Relations/Labor Management Committees provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify View email address on click.appcast.io or View phone number on click.appcast.io.