Lead Caregiver

Lead Caregiver

Integrity. Dependability, Compassion, Initiative. Innovation. These are the things we value at Assisting Hands Home Care. Our caregivers live these values through their hard work with our many clients. Join an agency where you are treated like the heroes you are!

This position allows for a Lead Caregiver to have a large impact on the business by leveraging his/her skills and experience to enhance the quality of care to our clients. This opportunity would allow this individual to participate in office activities from a career development standpoint, while she/he is able to service current clients. This leader provides mentorship and oversight for caregivers of Assisting Hands. The Lead Caregiver will be responsible and available for first shift introductions, on-call coverage in the event of call outs or emergencies, caregiver supervision, care note review, and caregiver training. This position also requires the Lead Caregiver to foster communication channels between our caregivers and the Assisting Hands office team in order to improve Caregiver satisfaction and retention. This role will also give the Lead Caregiver priority consideration for additional shifts that become available. This individual will also have opportunities to represent Assisting Hands at various marketing events, functions, and conferences locally in the area.

Primary Duties:

• Liaison to caregivers for 1st shift orientations; introducing the caregiver to the client and ensuring that everything is in place for a successful shift.
• Flexible availability to accommodate staffing needs for a diverse group of clients requiring care of varying needs. The Lead Caregiver would need to be comfortable driving to/from/with clients and provide coverage as needed. The expectation requires the Lead Caregiver to leave within 15-20 min once receiving the call for support. All efforts will be made to provide a weekly schedule in advance for the following week when possible, but ultimately the focus of this role is to be available for last minute and hard-to-staff shifts.
• Assist in providing education and training to caregivers through Orientation, site visits, Nevvon tracking and implementation, and setting an example for client care and caregiver growth.
• Be a resource for current caregivers through supervision and mentorship.
• Review weekly care notes of caregivers, and report back on any concerning findings and follow up on missing carenotes or those needing improvement.
• Provide administrative support at the Bedford office while not with clients. This may include, but not limited to answering phones, greeting visitors in the office, dropping off PPE, and office organization.
• Other activities as taught and overseen periodically by the agency supervisor.
• Abides by the agency's infection control policies, including proper handwashing techniques consistent with CDC and OSHA Guidelines.
• Abides by all policies and procedures outlined in the agency's Personnel Policy and Procedure Manual, Caregiver Handbook, and Caregiver Training Manual.