Genesys Call Flow Developer

Job Description

Role - Genesys Call Flow Developer Lead

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100% Remote role

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Your future duties and responsibilities

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o Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.

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o Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.

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o Create and update campaigns and contact lists to be used for outbound operations.

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o Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.

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o Maintain documentation for workflows, integration patterns, and deployment processes.

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Required qualifications to be successful in this role

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1. 7+ years of experience managing Genesys Call flow

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2. 5+ years experience in Java, SpringBoot technologies.

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3. 3+Experience in utilizing APIs and Microservices.

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4. Experienced and possess knowledge in various phases of SDLC.

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5. An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.

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6. Use data, experiments, and customer feedback to drive growth in this space.

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7. Ability to nurture and train talent in this space.

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8. Excellent oral, written communication and presentation skills.

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9. Experienced in usage of tools such as JIRA and Confluence.

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Required Skills:

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o Genesys Cloud Architect

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o Java/REST APIs

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o JSON / XML

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o OAuth

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o SQL

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o AWS/Azure

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o Tools and Technologies

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o Genesys Cloud Admin UI

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o Postman

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o Git

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o Jira / Confluence

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o Terraform / Archy

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Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field