Sales Support Representative

Sales Support Representative

Join our team as a Sales Support Representative and become an essential part of delivering exceptional service to customers while supporting a dynamic sales organization. This role offers the opportunity to build product knowledge, develop customer service and sales operations skills, and play a key role in order management, quoting, scheduling, and project coordination. If you enjoy learning, solving problems, and helping customers and teammates succeed, this is a great opportunity to grow your career in a collaborative and fast-paced environment.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. Their competitive compensation, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client's benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Sales Support, you should have:

• Strong organizational, time management, and multitasking skills, with the ability to prioritize responsibilities and perform effectively in a fast-paced environment.
• Exceptional attention to detail and accuracy, with a commitment to producing high-quality work and maintaining organized records.
• Proficiency with Microsoft Windows, Word, and Excel; experience with Great Plains/Microsoft Dynamics or similar ERP systems is a plus.
• Excellent verbal and written communication skills, with the ability to interact professionally and respectfully with customers, vendors, and team members both in person and over the phone.
• Strong critical-thinking and problem-solving abilities, along with a collaborative mindset and professional attitude that contributes to a positive team environment.

Your responsibilities as the Sales Support will include:

• Process customer orders accurately and efficiently while maintaining order records, tracking project status, and ensuring timely communication with internal teams and customers.
• Provide exceptional customer service by answering incoming calls, responding to inquiries, providing shipment updates, and assisting customers with order tracking and delivery information.
• Support project and sales activities by following up on submittals, assisting with parts quotations, and helping prepare complete and accurate submittal packages.
• Maintain organized electronic records through document management, file scanning, and accurate filing of customer, project, and product documentation.
• Coordinate outreach efforts with manufacturer representatives and customers regarding lighting orders, seminar information, lunch-and-learn events, and other sales support initiatives.

If you're eager to learn, enjoy helping customers, and want to build a career where no two days are the same, we'd love to meet you. Join a team that values growth, collaboration, and initiative, and take the next step toward becoming a trusted partner in delivering exceptional customer experiences. Apply today and start building a bright future with us.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.