Director, Product Support & Experience
Thalamus
Thalamus is expanding its Product team and seeking a Director of Product Support Operations to own the support experience end-to-end. You will lead a team of 8 specialists, collaborate with Engineering and Product, and translate support trends into scalable product solutions to reduce friction and improve user outcomes. Ideal candidates have 8-12+ years in product roles, strong coaching experience, and a proven ability to drive UX improvements and self-service strategies in a SaaS/B2B setting. #J-18808-Ljbffr Thalamus
Vacancy posted 2 days ago
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