Senior Customer Success Manager

Senior Customer Success Manager

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Hybrid (1-2 days minimum in office, maybe more depending on business fluctuation) Must be local to Dallas - Fort Worth metro. At GXO Logistics, we believe that our success depends on our ability to provide extraordinary support and solutions for our customers. As the Senior Customer Success Manager, you will manage the customer experience and establish a strategic direction and plan for customer account growth. If you're looking for an exciting opportunity with a global company that's clearly going places, join us at GXO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Lead the development of effective growth strategies
• Drive new account growth through effective solutions development
• Ensure contractual compliance and that customer obligations are met
• Direct capital expenditure and asset deployment activities
• Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
• Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly
• Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes
• Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

What you need to succeed at GXO:

• At a minimum, you'll need: 5 years of project management experience
• Proven logistics industry/supply chain management knowledge and experience
• It'd be great if you also have: Bachelor's degree, MBA or advanced degree in a related field
• Six Sigma, Kaizen or process improvement certifications
• Superior knowledge of vertical supply chain
• Demonstrated ability to understand and discuss technical concepts, make trade-offs and evaluate opportunistic new ideas with technical employees
• Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results; able to produce unambiguous, comprehensive and accurate interpretations
• Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.