Cashier

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee‑Owned company in the United States, with more than 500 millionaire employee‑owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top‑tier medical plans and tuition support, set us apart. In this role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day. Overview Job Summary Consistently provides friendly and cooperative service to internal and external customers at our retail locations, which operate 24 hours/7 days per week with limited exceptions. The role involves processing customer orders efficiently, accurately, safely, and courteously at a two‑aisle checkout stand, a multi‑station self‑checkout lane, or customer service desk as assigned. Generally works 6‑8 hour shifts between 5:00 am and 1:00 am. Typical Duties And Responsibilities Seeks opportunities to welcome, engage, serve, and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Operates check‑stand equipment such as a cash register, scanner, and scale to process customer orders using two aisles. Engages in suggestive selling and other sales techniques. Processes monetary transactions (e.g., cash, checks, gift certificates, travelers’ checks, food stamps, coupons, and refunds) while adhering to all Cash Handling and Lane Accountability policies and procedures. Maintains knowledge of current product location, monitors UPC codes, and ensures proper pricing. Maintains a clean, neat, and properly stocked check‑stand and ensures a safe and secure work area. Stocks, prices, and rotates merchandise. May be assigned to a multi‑station self‑checkout lane as needed. May be assigned to the customer service counter as needed. Performs other duties as assigned or needed. Follows all state and federal laws concerning the sale of any restricted or regulated items (e.g., tobacco, alcohol). Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures. Additional Self‑Checkout Attendant Duties And Responsibilities Regularly moves within the SCO area to expedite transactions, maintain an attentive presence, and keep the area clear of safety hazards. Initiates and engages contact with customers as they process their transactions. Responds to SCO stations to accurately review, address, and clear alerts and/or errors with customer transactions. Monitors multiple simultaneous transactions and verifies payment in a fast‑paced setting. Actively and routinely engages with customers at self‑checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage. Maintains a high level of awareness of the self‑checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes the bottom of the basket, etc. Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy. Requirements Work varied shifts in a 24/7 operation; including night, weekends, and holidays. Perform friendly, courteous, tactful relations with customers and co‑workers with composure. Communicate (hearing and speech) to perform customer relation tasks. Complete written forms. Conduct visual inspection and read information on merchandise, etc. Lift and maneuver objects up to 20 lbs. frequently and perform repetitive work accurately. Lift up to 50 lbs. occasionally. Operate check‑stand equipment such as cash registers, scanners, and scales. Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods. Must be 16 years of age or older. Manual dexterity and good hand/eye coordination. Learn and memorize a considerable amount of information including PLU codes, location of products, check‑stand and keyboard procedures, and company policies. Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply, divide). Occasionally use blades for box cutting. Use household cleaners to maintain work area (approved all‑purpose cleaner, glass cleaner, etc.). Perform primary duties efficiently and accurately. Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers. Additional Requirements As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card). For minors hired, hours may differ as well as machines and equipment operated. The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary. EEO/Inclusivity As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected. Fraud Alert WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website. #J-18808-Ljbffr